Assistant

at  RWJBarnabas Health

Req #: 0000173680
Category: Clerical / Administrative Support
Status: Part-Time
Shift: Day
Facility: RWJ Somerset
Department: Family Practice

QUALIFICATIONS:

Preferred:

• High School Diploma
• Knowledge of medical terminology
• Bilingual in Spanish

SCHEDULING REQUIREMENTS:

• Day Shift
• Requires flexibility in shifts
• Office hours are:
• Monday, Wednesday, Friday- 8am to 5:30pm
• Tuesday and Thursday- 8am to 8:30pm
• Saturday- 8:30am to 12:30pm
• Part-Time- 36 hours per pay period

ESSENTIAL FUNCTIONS:

• Schedules and confirms patient care appointments across all clinical areas and specialties
• Demonstrates good judgment in scheduling visit types that best meet the needs/availability of the patient while also supporting system objectives, policies, and procedures
• Verifies insurance eligibility and gathers all other detailed information required for registration and patient charting
• Collects co-payments
• Accurately documents patient information, questions or notes in the Electronic Medical Record (EMR) system
• Demonstrates exceptional customer service and appropriate telephone etiquette at all times
• Promptly handle patient complaints, issues or problems and escalate to Supervisor or department as appropriate
• Maintains confidentiality and legal/ethical guidelines for safeguarding patient and proprietary system information

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.