Assistant Sales & Operations Manager

at  Supa Vapes Inc

JOB EXPECTATIONS:

Team Leadership & Sales Support
Lead and support the sales team to uphold company standards and exceed targets
Foster a positive work environment, maintaining high morale and teamwork
Drive upsells and promote deals in-store and online
Ensure swift responses to customer inquiries (email, phone, messages)
Train, develop, and manage team members, ensuring consistent performance
Fill in when necessary and ensure the store is clean, organized, and customer-ready
Customer Experience & Service
Deliver 5-star customer service and ensure accurate customer records (in-store and online)
Stay knowledgeable about products and understand customer needs
Upsell current promotions and respond to customer inquiries with proper scripts
Proactively contact online customers to update them on order issues, offer substitutes, and upsell eligible deals
Inventory management
Place and manage orders with suppliers, keeping inventory accurate and up-to-date
Conduct weekly inventory audits and ensure product stock levels are balanced
Monitor inventory levels to avoid overstocking or stockouts
Track and reorder supplies (office, cleaning, etc.), ensuring no overstocking or stockouts
Process returns efficiently and follow supplier return policies
Communication & Team Organization
Keep the team informed of updates via Asana and Slack
Assign tasks, track progress, and ensure key objectives are met
Create and manage staff schedules using QuickBooks
Communicate any schedule changes, customer complaints, or team issues through Asana/Slack
Ensure team members are clocking in and out correctly
Business Growth & Innovation
Develop and implement unique deals, promotions, and business initiatives
Build and maintain strong relationships with supplier representatives, negotiating and securing special offers
Leverage resources effectively to execute innovative ideas and projects
Hire team members who align with our work culture and values, using our hiring funnel to ensure the right fit

Please refer the Job description for details