Assistant Server, Clockwork (PT)

at  Fairmont

NEW ENERGY FOR A STORIED LANDMARK

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
Job Description

• To promote and maintain a positive working relationship at all times.
• To report for duty punctually, in full uniform according to appearance and grooming standards.
• To have a full understanding of the food and drink offerings in the outlet, including dietary restrictions, and be proficient in answering any guests’ questions.
• To demonstrate a complete understanding of Lobby Lounge policies, procedures and set service standards as outlined in the Royal York Colleague Handbook
• To demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist.
• To assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.
• Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience.
• Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Lobby Lounge.
• To understand how to operate all the equipment used in the outlet.
• To fully understand and follow the hotel’s recycling program and procedures.
• Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
• Adhere to alcohol handling procedures and policies.
• Adhere to all LQA standards set for the department.
• Will work weekends, holidays and shift work as scheduled.
• Any other tasks as assigned.
  Qualifications