Assistant Service Manager

at  Fortem Solutions Ltd

The Role
Due to our continued success here at Fortem, we are pleased to confirm that we currently have a new opening for an Assistant Service Manager to join our Stonewater Housing contract, assisting the management of a Social Housing repairs and maintenance service. This role will be based in our head office in Hitchin.

Benefits

• 25 days annual leave + your birthday off
• Pay review every January
• 26 weeks full pay maternity leave
• 8 weeks full pay paternity leave
• Discounted gym memberships at national and local gyms
• Up to £3,000 colleague referral fee
• Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

The Project

Responsibilities fulfilled by an Assistant Service Manager:

• Ensuring WIP is cleansed and accurately reflects the workflow situation
• Responsible for complying with all internal and external policies; preparing for and complying with any recommendations from Audit and inspections
• Provide clear and regular communication to staff, ensuring that team and/or branch performance, against target, is communicated and any remedial actions plans are cascaded and implemented
• Monitoring Planner and CSA adherence to daily disciplines
• First point of contact for escalation of customer phone calls
• Responsible for managing and motivating a team, driving team and/or branch performance, providing clear objectives, direction, and leadership
• Develop, train and retain high quality staff to deliver high levels of customer service
• Use of reports and dashboards to understand area performance, act on any trends identified

Essential and Desirable Criteria

Essential:

• IT literate with excellent planning and data interrogation skills
• Excellent communication and able to build strong relationships
• People management and leadership skills

Desirable:

• Experience of workforce electronic scheduling systems
• Knowledge of repairs and maintenance

Personal Qualities
At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.
Additional Information
We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and reward your achievements
About Us
You will be joining a values based business who have an established track record of inspiring a legacy in communities and creating better places for people to work and live. Fortem pride themselves on having the right talent coupled with the right values and behaviours to help build a unique internal culture.
Job Reference: FOR0367

• Ensuring WIP is cleansed and accurately reflects the workflow situation
• Responsible for complying with all internal and external policies; preparing for and complying with any recommendations from Audit and inspections
• Provide clear and regular communication to staff, ensuring that team and/or branch performance, against target, is communicated and any remedial actions plans are cascaded and implemented
• Monitoring Planner and CSA adherence to daily disciplines
• First point of contact for escalation of customer phone calls
• Responsible for managing and motivating a team, driving team and/or branch performance, providing clear objectives, direction, and leadership
• Develop, train and retain high quality staff to deliver high levels of customer service
• Use of reports and dashboards to understand area performance, act on any trends identifie