Assistant Service Manager- Garage Operations - Meadowvale

at  Canadian Tire

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We’re 100 years young and we need you!!

JOB SUMMARY

As a member of the store"s Management Team, the Service Manager is responsible for leading and managing the Automotive Service Centre team by ensuring that the department operates efficiently with friendly and informed staff to offer the ultimate customer experience to build customer trust and loyalty. Reporting to the Store Manager/General Manager/Associate Dealer, the Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Automotive Service Centre.

REQUIREMENTS / SKILLS

• Minimum 3-5 years supervisory, leadership and/or managerial experience in a general automotive garage
• 1-3 years experience as tower operator or foreman and able to work easily in a fast paced environement in a large busy garage
• Ability to work shifts (days, evenings, week-ends and holidays)
• Mechanical aptitude
• Approachable
• Strong communication and organizational skills
• Ability to plan, organize, communicate, delegate and follow-up team"s activities and projects
• Valid driver"s license for province of employment
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to work effectively with auto parts ordering systems and computerized work order systems
• Ability to work in a fast-paced environment
• Experience in a Canadian Tire store (asset)
• Knowledge of COSTAR (asset)
  Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
  High-School or Equivalen

• Foster a culture that values excellent customer service and workmanship.
• Manage busy 21-bay garage operations including staff, quality work, equipment, supplies and property.
• Plan and manage work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.
• Train, supervise, assist, coach, encourage, motivate, inspire and support team members (especially mechanic helpers) in garage operations.
• Manage team members” performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Prepare work schedules that meets business needs while working within budget guidelines.
• Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
• Keep abreast of best practices and key factors impacting garage operations.
• Ensure that there is a training structure and that professional development strategies are implemented within the garage.
• Assist in selecting and onboarding new employees.
• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
• Build and maintain rapport with internal and external customers or vendors as required.