Assistant Service Manager

at  Motus Truck and Van

Job Introduction Motus Truck & Van have an exciting opportunity for a dedicated Assistant Service Manager to join their fabulous team in Ipswich.
As an Assistant Service Manager one of your responsibilities is to ensure the efficient operation of the service team, to meet and exceed customer expectations and maximise department profitability.
Motus Truck & Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. With sites across East Anglia, Hertfordshire & Essex, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.
Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, tacho calibration, genuine parts and much more.

Do you have…

• Ability to lead and motivate a team?
• Service advisor background?
• Experience with volume work?
• Demonstrate the ability to build last relationships with customers and trade partners?

If your answers are YES… then you may be the person, we have been looking for!

What will you be doing?

• Responsible for the supervision of the service team and dealing on a day-to-day basis with customers
• To properly supervise the service team and to develop the service team to achieve the highest possible levels of performance
• To monitor workshop loading and ensure continuity
• To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
• To monitor and reduce WIP.
• To supervise the flow of work for their team into the workshop, allocating work as required and maximising the use of available resources.
• To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
• To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and recorded on VHC
• To ensure that requested work is completed on time and to the expected standards.
• To ensure all compliance is up to date.
• To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
• To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
• To Resolve invoice queries.
• To maintain high standards of housekeeping within the workshop and maintain a safe working environment

Hours & Salary:Monday – Friday, 08:30am until 18:00pmYou will be required to work 1 in 5 Saturdays from 07:00am until 13:00pm (Included in your salary)Salary: £35,000 - £38,000 per annum plus company bonus

Who are we looking for?The successful candidate will have:

• Be a driven individual
• Can demonstrate a keen determination and desire to succeed within a fast moving and target driven sales environment
• Driven by exceeding targets
• Can lead and motivate the team
• Demonstrate the ability to build lasting relationships with customers and prospective customers and trade partners
• You will be a role model for customer service excellence, leading by example and having the ability to bring out the best in your team
• Will possess an energy and genuine regard for the importance of the customer to the sustainability of the business and the Brand

Our Company Benefits:When you join Motus Truck & Van from Day 1 you’ll have access to a comprehensive benefits package including:

• Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of service
• Auto-enrolment Pension Scheme with employer contribution
• Medical insurance discounted scheme
• Career development
• Referral bonus if you introduce your friends
• Discounted days out with family and friends
• Retail discounts saving £££’s on shopping and dining out
• Salary Finance
• Family & Friends Discounted Car Scheme
• On-site Mental Health First Aiders
• Discounted Healthcare Scheme
• X2 basic salary Life Assurance
• Internal engagement initiatives
• Uniform provided

Strong attention to detail Here at Motus Truck & Van we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Truck & Van wants to be part of your future.
Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria.
At Motus Truck & Van we encourage All to apply and are on the lookout for candidates who act with integrity. Our colleagues truly are our most important asset, and we believe in driving a fully inclusive talent dominated workplace and you could be just who we are looking for.
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
Motus Truck & Van is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely based on skills and experience

• Responsible for the supervision of the service team and dealing on a day-to-day basis with customers
• To properly supervise the service team and to develop the service team to achieve the highest possible levels of performance
• To monitor workshop loading and ensure continuity
• To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
• To monitor and reduce WIP.
• To supervise the flow of work for their team into the workshop, allocating work as required and maximising the use of available resources.
• To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
• To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and recorded on VHC
• To ensure that requested work is completed on time and to the expected standards.
• To ensure all compliance is up to date.
• To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
• To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
• To Resolve invoice queries.
• To maintain high standards of housekeeping within the workshop and maintain a safe working environmen