Assistant Service Manager

at  Riverside Consultancy

Job Advert
A rare and exciting opportunity has arisen with Sandown Motor Group for an Assistant Service Manager at their Mercedes-Benz retailer in Guildford.

THE ROLE

The Assistant Service Manager is responsible for ensuring every aspect of a customer’s aftersales experience is positive. The main purpose of the role is to support the Aftersales Manager and supervise the Front of House aftersales team.

MAIN DUTIES AND RESPONSIBILITIES

• To supervise the Service team and to develop and train team members to achieve the highest possible levels of performance.
• To monitor workshop loading and ensure continuity.
• To ensure that customers and their vehicles are received in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
• To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
• To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
• To ensure that invoicing is accurate and completed on time.
• To ensure that job extensions are properly authorised and processed.
• To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
• To oversee subcontracted repairs and ensure the quality of such.
• To ensure that the authorisation of warranty and goodwill is given strictly by the manufacturers’ programme.
• To monitor and manage the attendance and timekeeping of team members.