Assistant Service Manager

at  Rubber Duck Cars

Job: Assistant Aftersales Manager
Location: Dagenham, IG11 9PG
Salary: Up to £40,000 (depending on experience) + bonus + Benefits – OTE 50K
Full Time and Permanent – 45 hours a week – Mon-Fri 8am-6pm and 1 in 4 Saturdays
We are looking for an Assistant Aftersales Manager to join are team.
We would also accept a Senior Service Advisor looking to take the next steps and their career.
Outside the industry and strong customer facing role with management experience will be considered.

You’ll be responsible for assisting the Aftersales Manager with personnel and operations of the Service Department and anticipate and identify customer needs. You’ll be responsible for maximising the use of all available resources to ensure the department is run in the most effective manner. You’ll be able to make a difference and motivate other team members to achieve their business goals.

• Can you lead by example?
• Have you gained experience in a main dealer?
• Are you self-motivated, committed and tenacious?
• Have you had team leadership experience, and have a proven track record?

JOB PURPOSE:

To drive the standard in customer care. You’ll organise and operate the service function within the dealership optimising the use of available resources and ensuring the highest level of customer service is maintained. You’ll exemplify our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Support the effective management of the dealerships Aftersales function.
• Maximise the use of all available resources to ensure the department is run in the most effective manner.
• Give the diverse customer base a positive impression of themselves and our client
• Deliver the most positive customer experience possible, in line with our clients PPA.
• Anticipate and identify customer needs and meet and exceed them by relationship building and taking responsibility for resolving customer problems.
• Work with customers to the highest ethical and professional standards to build long –term profitable relationships.
• Demonstrate exceptional product knowledge and communicate this appropriately with customers.
• Act proactively to add value.
• Be a Subject Matter Champion, supporting colleagues with knowledge, skills and expertise to improve business performance and profit.
• Identify opportunities for reducing waste/inefficiency or improving quality.
  Together there are generous rewards and a structured approach to training and development, plus opportunities to progress.

You’ll be responsible for assisting the Aftersales Manager with personnel and operations of the Service Department and anticipate and identify customer needs. You’ll be responsible for maximising the use of all available resources to ensure the department is run in the most effective manner. You’ll be able to make a difference and motivate other team members to achieve their business goals.

• Can you lead by example?
• Have you gained experience in a main dealer?
• Are you self-motivated, committed and tenacious?
• Have you had team leadership experience, and have a proven track record