Assistant Service Manager

at  Velocity Truck Centres

Position: Assistant Service Manager
Position Type: Fulltime Permanent
Location: Surrey, BC.
Work Schedule: Monday to Friday

POSITION OVERVIEW

First Truck Centre, doing business as Velocity Truck Centres, has an exciting opening for an Assistant Service Manager in our Surrey, BC dealership. The Assistant Service Manager assumes the role of Service Manager in the absence of Service Manager from the location. The Assistant Service Manager is responsible for assisting the Service Manager in the day-to-day operations of the service department including preparing and meeting the department’s annual budget, reviewing department budget daily, analyzing variances, maintaining excellent customer relations, and visiting customers.

CUSTOMER EXPERIENCE

• Advances any unresolved diagnosis to Service Manager.
• Maintains a focus on developing, maintaining, and improving customer relations.
• Communicates and interacts with customers on all levels as it relates to such things as authorizations and repair order reviews.
• Resolves customer complaints and provides conflict resolution to customers.
• Meets with customers on a regular basis to improve and maintain strong relationships.

REQUIRED QUALIFICATIONS

• 3 or more years’ experience in service department of trucking industry or equivalent internal experience.
• Minimum 5 years of experience as a service technician or comparable position in the dealership/trucking industry
• Proven experience in leading others coupled with exceptional team building skills.
• Strong verbal and written communication skills.
• Possesses analytical skills to evaluate data, understands and supports operational decisions and assists in solving difficult problems with effective solutions using logic and methods.
• Possesses understanding of business principles, and good business judgement.
• Must be detail oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with excellent customer service skills.
• Proficient with Microsoft Office Suite.
• Experience working in a customer service focused, high-volume, fast-paced environment.

ASSET QUALIFICATIONS

• Journeyperson commercial transport or heavy-duty technician.
• Experience working in a unionized environment.
• Training in Business Management or a related field.

ABOUT US

First Truck Centre, doing business as Velocity Truck Centres, aims to provide unparalleled support by offering various sales, vehicle maintenance, parts, collision, and financing services to the industry. We believe in living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is growing in Alberta in British Columbia now with 18 branches. We also have over 100 branches globally spanning the USA, Mexico, and Australia. We value career growth and are looking for like-minded individuals to join our team.