Assistant Store Manager - Airside

at  Michael Murphy Home Furnishing

ABOUT MICHAEL MURPHY HOME FURNISHING:

Established in 1974 and 100% Irish-owned, we pride ourselves on the community, our people, and providing great customer service. With stores in Airside, Sandyford, Blanchardstown, Newbridge, New Ross, and Wexford, our mission is to provide quality and stylish home furnishings designed and selected by our family for yours.
The Assistant Store Manager supports the Store Manager with managing the sales team to obtain maximum store growth. This role creates a customer experience resulting in complete customer satisfaction while meeting guidelines. This position assures that the store achieves sales and our customer service standards. The Assistant Store Manager strives to create an inspirational, fun, and productive culture.
Reports to: Store Manager

QUALIFICATIONS AND SKILLS:

• 3+ years of experience in furniture retail sales in a commission-driven environment is beneficial but not essential.
• A minimum of 2 years’ prior experience managing a professional sales team in a furniture retail environment is beneficial but not essential.
• A competitive and resilient spirit with the drive to succeed
• The ability and willingness to work a flexible retail schedule which includes weekdays, and weekends, and bank holidays is required.
• Outstanding oral and written communication skills
• Proven ability to close performance gaps
• Strong Admin / PC skills - comfortable in a technology-driven business, strong skills in Excel

• Create an engaging, positive working environment and a strong selling culture
• Demonstrate the Company’s Values in the performance of all job functions.
• Support the Store Manager by driving sales and increasing overall store performance by building and maintaining a high-performing sales team.
• Support the Store Manager by providing overall engagement leadership by acting as a coach and mentor for the store selling team.
• Ensuring that your store represents our brand and your skills to your customers and the community at large by creating and maintaining a store that supports our excellent customer shopping experience
• Effectively interacting in person and on the telephone with customers and various departments in the resolution of sales orders and customer situations.
• Training and updating Sales Advisors on all products, store policies, and analyzing daily business to ensure efficient operations.
• Manage staff rostering to match staffing level requirements
• Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
• Create and maintain the visual presentation of the store by coordinating furniture and accessory placement in accordance with our standards, organize and implement floor moves
• Manage and resolves all delivery related queries
• Manage all warehouse related tasks
• Manage other tasks assigned by the Store Manager.
• Adhere to company Health and Safety standards