Assistant Store Manager - Belfast

at  GymCoffee

WE MAKE WORLD CLASS HOODIES FOR THE WORLD’S MOST CONNECTED COMMUNITY. We’re here to Make Life Richer, and that starts with our team.
Gym+Coffee kicked off in 2017 with three lads and one big idea: to spark a community of people committed to doing awesome things, with an incredible crew in unbelievable hoodies. Why hoodies? Because there’s nothing you can’t do in them.
Everything centres on Community at G+C. No lip service, no retrofitting, no marketing ploy. That’s where it started, that’s where it’s going and that’s why it’ll never end. We partner locally + globally. We support grassroots groups and we absolutely punch above our partnership weight. We look after our team members and we nurture and (aggressively) protect an inclusive, optimistic, relentless + super sound culture.
Our community is centred on people and people need this planet. So, sustainable care + action is at our core too. We’re certified carbon neutral and we’re taking care to care intensely. And consistently.
Forget about age, gender, ethnicity, geography. Think about value, attitude, passion, energy. The thing that defines and connects us at G+C is our SPARK. Make Life Richer is our rallying cry and we jump into that everyday, with both feet, sometimes head first.
Are you ready to join a crew of hustlers, do-ers, strivers, and early-risers? Check out the role below and join in on the Make Life Richer mission.

BRAND EXPERIENCE:

• Be an ambassador for the brand
• Ensure high levels of customer satisfaction through excellent sales service
• Ascertain customers’ needs and wants
• Meet individual, and store sales targets by maximising sales at every opportunity through the use of upselling, link-selling and add-on opportunities
• Deal with customer inquiries and refunds professionally and effectively, converting refunds into sales opportunities where possible.
• Develop the team into ambassadors for the brand, lead by example

PRODUCTIVITY MANAGEMENT:

• Manage multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained
• Effectively delegate tasks to your team based on their strengths and area of responsibilities, following up those instructions to ensure completion.
• Accountability
• Recognise, accept and maintain only the highest standards in store
• Support the Retail Director to create an excellent customer service culture within your store
• Take full ownership of your personal development actively seeking feedback to improve performance.
• Any other adhoc duties as required