Assistant Store Manager

at  Hamleys

SPECIFIC JOB SKILLS:

• Experience of retail management
• Excellent communication skills both written and verbal
• IT literate, numerate and articulate
• Ability to work independently and as part of the team
• Effective time management and planning skills

JOB PURPOSE SUMMARY:

• To efficiently assist in the management of all store operations to achieve targeted sales, excellent customer service & the effective management and development of your team.
• To support the Store Manager assuming their responsibilities in their absence.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• To improve business performance and hit objectives/KPIs.
• To ensure your team deliver consistently in “Trading The Hamleys Way” (TTHW).
• To drive, deliver and develop exceptional customer service.
• Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards.
• Contribute to the implementation and management of promotions.
• To actively support the recruitment, induction, development and retention of your team.
• To assist the Store Manager in operating within set budgets and helping to control all costs/losses.
• To ensure adherence to all employee policies and procedures.
• To interpret the stores performance via the use of commercial reports, to aid decision making.