Assistant Store Manager - Mackage - Toronto Eaton Center

at  Mackage

ABOUT MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

• Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
• Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
• Communicate with management and HQ partners effectively. * Support performance evaluations, turnover and action plans for sales team.
• Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
• Ensure proactive client engagement leveraging CRM and growing the clientele database.
• Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
• Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
• Model and ensure store policies compliance are achieved and communicated.
• Ensure proper maintenance and organization of the store standards front and back of house.
• Handle customer inquiries, concerns and returns effectively.