Assistant Store Manager

at  Mejuri

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

CUSTOMER EXPERIENCE:

• Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story.
• Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
• Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
• Partner with marketing & store services team to conceptualize in-store activations, and partnerships, that speak to our community and enhance the customer experience. Host 1 event at your store per quarter.
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
• Promptly respond to and escalate any customer complaints.

The Assistant Store Manager is a dynamic individual with an entrepreneurial mindset, exceptional customer service skills and a passion for leading and coaching teams. In supporting the Store Manager, the Assistant Store Manager is second in command and has a tremendous impact on driving growth and achieving the KPI’s, providing the best in class customer service experience for our dear clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating the Mejuri core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey and excel in data-driven decision making.