CUSTOMER SERVICE

• Lead by example, providing exceptional customer service to Sporting Life’s internal and external customer.
• Serve as a role model for all customer services standards.
• Provide leadership on sales floor when designated as Manager on Duty (MOD)
• Responsible for ensuring exceptional customer service is being achieved by adjusting floor coverage as needed.
• Provide in the moment coaching and feedback to associates
• Connect customers to associates while moving through departments / sales floor
• Be an ambassador of customer service.
• Resolve and make final decisions when necessary regarding customer complaints, ensuring 100% customer satisfaction.

WHO WE ARE;

Sporting Life is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town.
Operating from coast to coast, both Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.
Come work with us! Experience what it’s like to work in a fun and engaging environment where you’ll be challenged and inspired to contribute to both brands and surrounded by like-minded teams who have a passion for the game of golf, are devoted to outdoor and team activities and sports.

SL12

As an Assistant Store Manager with Sporting Life (SL), you will manage all facets of the selling team to ensure that customer service and operational standards are achieved and delivered.
Sporting Life is Sporting Life Group’s (SLG) iconic leading Canadian sports lifestyle retailer. We have been committed to providing our customers and their families with the best possible experience in outdoor apparel and fashion, footwear, equipment, and accessories for men, women, and kids every day since 1979, with our Laval Store spanning 28,000 sqft opening in 2022.
You will be an internal team player assisting the Store General Manager with timely reporting, sales and profit achievement, P&L management, inventory management, productivity and staff performance, asset control, and recruitment and selection.