Assistant Store Manager

at  Provisions Whistler

WHO WE ARE:

Provisions is an all-day neighbourhood cafe in the heart of the village offering a variety of take away items and dine-in service, featuring a full espresso bar, freshly baked goods, breakfast sandwiches, made-to-order sandwiches and salads, slow-roasted rotisserie chicken and a selection of seasonal sides.

• Continually improve service strategies to always ensure our customers receive best in class service - Provide ongoing leadership, development and motivation to the FOH team.
• Recruit, onboard, train, performance manage, and schedule FOH staff
• Work closely with the Pastry Chef and culinary team to support and deliver a unique culinary experience.
• Manage all health, safety and sanitation standards, ensuring that requirements are met and maintained.
• Actively engage with guests, cultivating relationships and guest satisfaction
• Ensure coffee bar & program are running efficiently, working with baristas to maintain standards, coffee machine maintenance and recipes
• Identify gaps in customer satisfaction and assist in the development of corrective and proactive action plans where appropriate
• Proactively respond to third party review sites and guest comments in coordination with communications team
• Assist with generating business growth through local marketing initiatives
• Ensure all fixed assets are in good working condition, oversees preventative maintenance of assets
• Assist with merchandising product in according with company and brand standards - Assist with photo shoots to develop
• Communications assets for website, social media, promotional collateral etc