Assistant Store Manager

at  Samsonite

RINCIPAL ACCOUNTABILITIESC

ustomer Service/SalesO

• ffer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.I
• ntroduce selling benefits and various features of merchandise range.M
• aximise sales through detailed product knowledge and add on sales.B
• e knowledgeable about store layout, products and stock availability.D
• eal with customers in a polite and efficient way, always considering their needs.H
• andle customer complaints tactfully, always adhering to company policy.P
• rocess transactions in an efficient and professional manner in line with Company Procedures.P
• rocess refunds and exchanges in line with company procedures.B
• e fully aware of Samsonite after sales service, supplier’s warranties and areas covered.E
• nsure staff are fully conversant with sales promotions, incentives and product brochures.M
• onitor the activities of staff on the shop floor to ensure customers receive exceptional service and all Company Procedures are followed.T
• o be aware of all sales figures and targets on a daily/weekly/period basis.C
• ommunicate to the Area Manager and Store Manager any factors affecting local trading conditions.E
• nforce excellent customer service through the emphasis on client books, attention to customers and development of staff.C
• ommunicate to the Manager/Area Manager any factors affecting local trading conditions.S

tock/ MerchandisingP

• rocess deliveries and communicate any errors in an efficient manner.E
• nsure backup stock and stockrooms are kept in order.B
• e knowledgeable of all products (current and new) and selling benefits.A
• ssist in layouts and maintenance of merchandising and internal displays. Design and arrange store displays to attract customers.M
• aintain a neat, clean and well-organised shopping environment.I
• mplement correct usage of interior signage.P
• rocess returns in accordance with Company Procedures.R
• ead and action relevant Head Office communication.C
• arry out stock counts as directed. Assist in the management and control of stock.L
• iase with Management and Head Office departments to ensure stock packages are maintained.P

ersonnelC

• ommunicate in a professional manner with staff at all levels.A
• ssist in the management and allocation of daily work, ensuring tasks are fully completed and high standards are maintained.A
• ssist management in training, developing, organising and leading the Sales team.D
• evelop and motivate the team through regular training, assessment and promotion.A
• ssist in review/disciplinary meetings with Store Manager.T
• o ensure welfare of all members of staff in relation to working conditions.E
• nsure any store problems are communicated to Store Manager.C

ommunicationR

• eport and communicate information concerning personnel, merchandise and operations on a regular basis to Store Manager.A
• ctively participate in monthly staff meetings for the purpose of discussing salesmanship principles, policy implementation changes, merchandise, etc, and to encourage an exchange of information and ideas.R
• eport merchandise status – fast sellers, slow sellers, deficiencies, buying trends, etc. to the Store Manager on a regular basis. Offer this information during an Area Manager or Head Office visit.O

peration /Administrative DutiesO

• pen and close the store following company procedures. Report any late openings to the Area Manager.O
• perate daily banking procedures ensuring all relevant administration is always up to date.C
• arry out stock and personnel administration and ensure a timely despatch.H
• andle telephone enquiries in a polite, helpful and efficient manner.E
• nsure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.C
• omplete regular audits as per Company Policy.S

ecurityE

• nsure the safe is locked and secure at all times.E
• nsure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions.T
• o ensure that any security issues are acted upon where possible and reported to Management.W
• ork with Store Manager to identify and address any all issues with regard to external and internal losses.T
• o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.H

ouse KeepingM

• aintain high standards within the branch.E
• nsure that cleaning is carried out daily and look after all fixture fittings and stockE
• nsure all equipment is maintained to required standards.A

ttendanceT

• o report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time.I
• f absent or late, to contact the store Manager at the earliest opportunity to allow for any alternative arrangements to be made.T
• o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.A

ppearanceM

• aintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.E
• nsure that your team meets the dress code and appropriately represents the Company at all times.T
• o ensure a copy of the dress policy is discussed and hand delivered to each employeeH

ealth & SafetyE

• nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.C
• heck First Aid Kit and fire extinguishers to ensure compliance with Health and Safety standards.A

dditional ResponsibilitiesT
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OB PURPOSEA

• ssists the store Manager in co-ordinating the daily operations of the store and the daily activities of the sales team.O
• ffer Samsonite customers exceptional service by projecting a positive image of the Company at all times; in order to maximise sales and profitability.M
• aintain high standards in all spheres of responsibility within the branch.C
• ontribute to the smooth running of the branch by supervising shop floor activities, administration, and staff development with Store Manager.W
• ork jointly with the Manager to implement Company Policies and Procedures.R
• un the store in the absence of the Manager.P

peration /Administrative DutiesO

• pen and close the store following company procedures. Report any late openings to the Area Manager.O
• perate daily banking procedures ensuring all relevant administration is always up to date.C
• arry out stock and personnel administration and ensure a timely despatch.H
• andle telephone enquiries in a polite, helpful and efficient manner.E
• nsure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.C
• omplete regular audits as per Company Policy.