Assistant Store Manager | Swatch Chermside

at  Swatch Group

About Swatch
Colorful, happy, loud, shrill and forever re-interpreted in different ways. Since the “second watch” was born in March 1983, hundreds of millions have been sold. In a very short space of time Swatch has become one of the most famous brands in the world – and all the while remaining true to itself. On average, a new Swatch design is created once every one-and-a-half days! Swatch watches are a popular canvas for artists working in a great range of styles, and arguably the world’s largest art gallery on the wrist.
Last year’s Omega x Swatch Moonswatch collaboration was labelled by The New York Times as “the watch industry’s defining moment of 2022” and the phenomenal September 2023 release of the Blancpain x Swatch Bioceramic Scuba Fifty Fathoms has seen the brand create global headlines and crowds of exciting watch fans flooding stores around the globe. This is an exciting senior marketing role in a fast-paced environment with a brand that is white hot and burning with momentum – so if you love a challenge and want to take your career to the next level, this may be the role for you!
The Role

This role will be responsible for

• Lead, motivate, and inspire employees to achieve individual and team sales targets
• Coach employees on KPI’s on a weekly basis
• Assist the Store Manager as required with generating and submitting reports
• Assist Store Manager with training and on-boarding of new employees
• Assist Store Manager with providing input during interviews for potential employees
• Monitor employee selling skills and identify any opportunities for improvement
• Uphold all Company & Brand policies and procedures
• Assist Store Manager with day-to-day operations and ensuring the store is operating smoothly at all times
• Assist Store Manager with Banking and Financials when required
• Ensure the Visual Merchandising Guidelines are adhered to
• Assist Store Manager to implement systems to minimize loss through theft, fraud, and paperwork errors
• Liaise with Logistics on stock discrepancies
• Retain customer loyalty and satisfaction
• Handle escalated customer complaints
• Mail out spare parts
• Uphold the highest level of professional customer service

The person in this role would need to have the following skills and experience

• 2+ years experience in an Assistant Store Manager or Supervisory role
• Established selling skills and understanding of KPI’s
• Previous staff management experience
• Developed customer service skills
• Organised and efficient time management skills
• Excellent oral and written communication skills
• Computer literacy skills (Word, Excel, PowerPoint)

How to Apply
Click APPLY to submit your application.
Job Reference: SGAU0052

This role will be responsible for

• Lead, motivate, and inspire employees to achieve individual and team sales targets
• Coach employees on KPI’s on a weekly basis
• Assist the Store Manager as required with generating and submitting reports
• Assist Store Manager with training and on-boarding of new employees
• Assist Store Manager with providing input during interviews for potential employees
• Monitor employee selling skills and identify any opportunities for improvement
• Uphold all Company & Brand policies and procedures
• Assist Store Manager with day-to-day operations and ensuring the store is operating smoothly at all times
• Assist Store Manager with Banking and Financials when required
• Ensure the Visual Merchandising Guidelines are adhered to
• Assist Store Manager to implement systems to minimize loss through theft, fraud, and paperwork errors
• Liaise with Logistics on stock discrepancies
• Retain customer loyalty and satisfaction
• Handle escalated customer complaints
• Mail out spare parts
• Uphold the highest level of professional customer servic

The person in this role would need to have the following skills and experience

• 2+ years experience in an Assistant Store Manager or Supervisory role
• Established selling skills and understanding of KPI’s
• Previous staff management experience
• Developed customer service skills
• Organised and efficient time management skills
• Excellent oral and written communication skills
• Computer literacy skills (Word, Excel, PowerPoint