Assistant Store Manager

at  TOMORO COFFEE SINGAPORE PTE LTD

QUALIFICATIONS:

• Diploma or Bachelor’s degree in Business, Hospitality, or a related field.
• At least 3 years’ experience in the service industry with a minimum of 2 years in a similar store managerial role.
• Strong leadership experience in store operations, building effective teams, and coaching for performance.
• Excellent customer service and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to engage in shift work, which includes working on weekends and public holidays.
• Flexible availability, including weekends and holidays.

PREFERRED QUALIFICATIONS:

• Previous experience in a coffee shop or café setting.
• Knowledge of coffee and beverage preparation.
• Familiarity with inventory management and ordering processes.

• Oversee daily store operations, including inventory management, ordering supplies, and maintaining store organization and cleanliness.
• Onboard new employees, coach for performance, and address employee grievances.
• Build a positive store culture that fosters teamwork and collaboration.
• Champion service excellence; role model and train baristas to deliver exceptional customer service.
• Maintain rigorous quality control; monitor product quality and consistency.
• Drive sales and marketing initiatives to attract and retain customers; promote limited-time offers, events, and loyalty programs.
• Organize and deliver training to improve employees’ product knowledge, skills, and service standards.
• Address and resolve customer inquiries and complaints promptly and professionally.