Assistant Studio Manager

at  Orangetheory Fitness 10139

JOB DESCRIPTION:

Join the fast-growing phenomenon where you get to work alongside industry-leading talent in a high-performance culture who are passionate, experienced, and determined. With over 150 studios in Canada, 2000 across the United States, OTF is ranked as one of Inc. magazine’s Fastest-Growing Private Companies - we are ambitious and innovative: we are motivators. At Orangetheory, you are part of a dynamic brand that is changing lives around the world. https://www.orangetheory.com
In your role as Assistant Studio Manager, you will create brand awareness, fuel the “buzz”, and drive traffic in your studio’s community. As the Studio Manager’s right hand, you will get to know the ropes as well as know your members’ names, step in when your manager steps out, balance each other’s strengths, and set goals and surpass them.
By joining our team you will be surrounded by a team and members who believe and strive for a healthy lifestyle.

• Help manage and lead sales associates
• Delivering exceptional and personable customer service to all members
• Leading studio tours and describing our offering
• Meeting and exceeding all key performance sales indicators
• Establishing and maintaining an effective referral program
• Maintaining accurate records using established systems
• Answering telephone inquiries and conducting follow up customer care calls
• Greeting and interacting with members and guests enthusiastically and positively
• Responding to member requests, inquiries and concerns
• Working closely with the head coach and fitness team for an exceptional member experience
• Maintaining the cleanliness of the studio at all times
• Creating content and schedule for social media
• Member check-ins
• Planning and executing member and staff events
• Positively representing the Orangetheory brand
• Lead community outreach