ASSISTANT WARRANTY ADMINISTRATOR

at  Warranty Processing Inc

Are you ready to take your career to the next level?This opportunity allows you to make a real impact while enjoying a flexible work environment.
WPI is a family-owned business that recognizes hard work & strong values. We have been in business since 1966 as proud leaders in our industry.

POSITION SUMMARY:

An Assistant Warranty Administrator is responsible for the timely and accurate clerical entry of data into Dealer Management Systems and Manufacturer Systems. They are responsible for completing all Warranty Claims that are available and accurately completed by the customer, questioning inconsistencies, and following up on delays through completion. Assistant Warranty Administrators are responsible for the timely and accurate review and coding of warranty claims, specifically recall campaigns and PDI/maintenance claims, as identified as entry-level claim review. The position is also responsible for reviewing aging claims for accounts assigned and initiating communications among the team to ensure the account is maintained and does not lose warranty money owed. The role maintains accurate handling of claims for assigned accounts and completes all requirements of getting a warranty claim paid and/or completed within WPIs service.

• Accountable for assigned dealers and work involved with assigned claim completion.
• Obtain and uphold greatest knowledge and understanding of appropriate completion of current warranty campaigns/recalls.
• Verify received repair order against information in the dealerships Dealer Management Systems (DMS) to prepare for claim submission and completion, ensuring the account is maintained accurately to payment expectations and does not lose warranty money owed.
• Maintain positive communications and interactions with staff at dealerships, manufacturers and WPI.
• Maintain and update account specifics and handling requirements to ensure backups for accounts are provided with knowledge of account requests.
• Maintain accurate records of claims throughout all steps of the process, updating claim notes daily with accurate detail.
• Respond to communications timely within WPI expectations.
• Use internal reporting to reconcile work weekly and monthly.
• Analyze problems, identify trends, and report issues that are affecting the efficiency of claim processing for each assigned account, including proper accounting procedures and communicating with management instances of re-occurring customer guidance.
• Assist in providing input towards creating and implementing any Action Plan or strategy to improve warranty processes for customers.
• Communicate training or resources needed as required to execute responsibilities efficiently.
• Self-Report all issues identified.
• Review all warranty repair orders for accuracy, communicating any inconsistencies noted with customers as necessary.
• Communicate with dealers as needed, inclusive to helping them with questions or issues.
• Follow WPI Policy and Procedures for all claim handling.
• Works closely with Warranty Coding Specialists & the WPI Team to ensure customer satisfaction in all aspects of account handling.
• Other duties as assigned.
• Excellent communication and attention to detail skills
• Proficient or ability to learn new computer systems
• Prior experience in warranty processing preferred
• High School Diploma or GED equivalent
• Sound reasoning and math skills