Assoc Mgr/Mgr/Sr Mgr Clinical Operations - Alberta or British Columbia

at  Thermo Fisher Scientific

JOB DESCRIPTION

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.
Our global Clinical Operations colleagues within our PPD® clinical research services provide end-to-end support for clinical trials from study start up to monitoring through to study close out, across commercial and government contracts. Together, we help clients define and develop clinical programs, minimize delays, and execute high-quality, cost-efficient clinical studies.
We have an exciting opportunity for Associate Manager/ Manager/Sr Manager Clinical Operations within our wonderful team in Canada!

EDUCATION AND EXPERIENCE:

• Bachelor’s degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 8+ years).
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent mentoring/leadership/supervisory skills
• Excellent clinical trials monitoring skills; Remote and on-site
• Advanced knowledge of clinical trials monitoring; Remote and on-site
• Advanced understanding of or ability to learn the company’s SOPs, WPDs, and relevant regulations (e.g. ICH/GCP, FDA guidelines)
• Demonstrated ability to evaluate medical research data
• Advanced organizational and negotiation skills
• Strong attention to detail
• Excellent written and oral communication skills
• Good knowledge of English language and grammar
• Advanced use of computer to include data entry, archival and retrieval
• Ability to travel as needed - approximately 25%
• Excellent team player with team building skills
• Excellent interpersonal and conflict resolution skills
• Excellent ability to utilize problem-solving techniques applicable to constantly changing environment
• Advanced knowledge of medical/therapeutic areas and medical terminology

SUMMARIZED PURPOSE:

Manages, selects, trains, resources, coaches and performance management of respective staff, which may be inclusive of CAS, CS, CRAs, CTCs, ACRAs and/or other clinical operations focused staff. Focuses on end results using metrics and key performance indicators to manage performance. Leads or contributes to initiatives that enhance the department’s performance or lead to process improvement across the company. Collaborates with clinical operations senior management and executive staff on strategic planning and business development. Acts as point-of-escalation regarding performance concerns and training needs to ensure adherence to the company’s SOPs and WPDs. Works in collaboration with the leadership team for resourcing needs.

ESSENTIAL FUNCTIONS:

• Manages staff, providing coaching, mentorship and work direction.
• Conducts regular performance appraisals and career discussions with staff.
• Facilitates employee career development. Interviews, recruits and selects staff.
• Manages and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company.
• Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date. Ensures timeliness and accuracy of timesheets and expense reports.
• Supports allocation activities per the local resourcing process. Supports activities of project leads/functional leads to optimize the operational running of projects.
• Escalates appropriately any issues which may impact project deliverables.
• Delivers training on Working Practice Documents (WPDs) and Standard Operating
• Procedures (SOPs), local requirements and any other subjects that impact on clinical operations. Identifies training gaps and ensures that training requirements are met.
• May contribute to development of training programs, where appropriate.
• Assures adherence to good ethical and regulatory standards.
• Alerts management to quality issues, request QA audits as appropriate, and facilitate client and internal quality assurance audits as required.
• Manages and reviews systems (e.g. Activate, CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.
• Evaluates work of staff, including conducting MAs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable.
• Participates in process improvement/development initiatives.
• Ensures understanding and facilitation of the risk-based monitoring approach.
• Provides input into bids and contribute to the procurement of new business where required.
• Assists senior management in budgeting activity of assigned group(s) and supports annual and long-range forecasting.