Associate, Account Management

at  Greenshield Holdings

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
GreenShield Health is on a mission to improve your mental health at home, at work and beyond. We offer accessible, affordable and effective digital mental health solutions for individuals and organizations that care. With secure virtual counselling, personalized therapist matching services and digital-first employee wellness programs, we’re helping over a million people start feeling better without the wait.
Want to help people get the support they need when they actually need it? You’re in the right place.

• Manage a portfolio of small clients including program set-up, implementation support, monitoring program usage and reporting working collaboratively across the organization with our marketing, technology, customer support and finance teams.
• Liaise with clients regarding new GreenShield Health services and seek opportunities to cross-sell and up-sell.
• Facilitate client orientation sessions to educate end-users on their GreenShield program
• Deliver exceptional customer service to our clients professionally.
• Support trouble shooting client issues to resolution as needed
• Coordination of new implementations, preparation of launch materials and client reports, attending and taking minutes at key client meetings and effective use of our project management platform.
• Support the Business Development team including but not limited to supporting Requests for Proposals (RFPs) responses, preparing client contracts, creation of lead lists, optimizing activity in our Customer Relationship Management (CRM) system.
• Maintain of Sales/Account Management Playbooks.
• Complete ad-hoc tasks and participate in special projects and initiatives as requested.