Associate, Bank Client Data Quality Control - Client Management Services

at  MUFG United Kingdom BTMU

DO YOU WANT YOUR VOICE HEARD AND YOUR ACTIONS TO COUNT?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
MUFG (Mitsubishi UFJ Financial Group) is one of the world’s leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
As one of the top financial groups globally with a vision to be the world’s most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG’s global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
Please visit our website for more information - mufgemea.com.
Main Purpose of the Role
The Client Data Quality team is part of the Client Management Services (CMS) department and is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralised 1st line support team, providing support to both MUFG Bank London and MUFG Securities.
CMS supports all front office areas throughout EMEA across Bank and Securities with responsibility and effective oversight of circa 7,000 existing counterparts.
This role is to support the Client Data Quality Lead with the establishment of a Data Quality Control (QC) function within the CMS department and includes the planning and execution of Data QC and Remediation related activities across the required business lines. This is a pivotal role to ensure that client data is fit for purpose from point of entry and throughout the client lifecycle management (CLM).
Key Responsibilities:

In this role you will be responsible for:

• Support with design & implementation of a QC process and controls framework to validate Client, Regulatory & Relationship data captured through the Onboarding process, to ensure system accuracy and adherence to policy and procedures
• QC review of all industry classification data including, but not limited to, NACE codes, External Ratings, GICS Sectors, NAICS, SIC.
• QC review of all client & relationship data captured during onboarding including Client Hierarchies, Client Types, Email Contacts, Client Owners, Country and Legal Entity information
• Drive ongoing client & regulatory data investigation & remediation projects
• Ensure ongoing Legal Entity Identifier (LEI) management to support reconciliation and remediation of Inactive. Lapsed & Retired LEI’s across our client base.
• Ensure consistency and accuracy of client & regulatory data across our internal systems.
• Support the design and implementation of Data Quality rules to ensure a continuous monitoring, remediation effort and reporting of our key data elements.
• Proactive in identifying/raising Data Quality issues/themes with data owners and manage remediation activities through process or technology change.
• Support Team lead to establish procedures and internal controls and ensure they are validated and run on the agreed frequency.
• Recommend improvements to internal operational/system processes and controls and work with the client onboarding team to implement improvements as required.
• Act as the Subject Matter Expert/Key Point of Contact for Regulatory and Client Data Quality Control activities and support requests for client data information and analysis as required.
• Maintain proficient knowledge of regulatory data requirement/changes and how this impacts our client data and downstream consumers.
• Respond to client data disputes through validation and system updates in golden source systems as appropriate
• Prepare and report MI showing QC metrics around data quality, remediation progress and overall progress of data quality improvements.
• Identifying opportunities for enhancing our end-to-end customer experience through data quality control improvements
• Supporting strategic projects to expand and enhance the Data Quality Control scope.
• Interact & communicate effectively at all levels and build strong collaborative working relationship on an ongoing basis with business and IT partners
• Manage Internal Front Office stakeholders to support data clean-up / validation exercises through collation & action of responses.

Skills and Experience:

WORK EXPERIENCE:

• One or more of the following is essential:
• Data SME background with a strong understanding of Client Data and the importance of how Data Quality supports both the client experience and mitigates internal risk.
• Experience in Front Office (1LoD) management environment working with a team of data analysts 8/or quality control analysts
• Experience within Corporate & Investment Banking, Capital Markets or Securities and exposure to related entities is essential

EDUCATION / QUALIFICATIONS:

• Degree level education in relevant subject (e.g. finance, maths, physics etc.) (Beneficial)
• Other beneficial qualifications (e.g. MBA, CFA, etc.) (Beneficial)

Personal Requirements:

• Strong numerical skills
• Excellent communication skills
• Ability to work autonomously
• Results driven, with a strong sense of accountability
• Comfortable in challenging the status quo
• Sense of responsibility and ownership
• A proactive, motivated approach
• The ability to operate with urgency and prioritise work accordingly
• Strong decision making skills, with the ability to demonstrate sound judgement
• A structured and logical approach, also demonstrating creativity and innovation in solution forming
• Strong problem solving skills with a ‘think outside the box’ attitude
• Excellent interpersonal skills with proven ability to foster strong relationships and manage senior stakeholders
• The ability to manage large workloads and tight deadlines
• A calm approach, with the ability to perform well in a pressurised environment
• Strong teamwork skills and enjoys working within a collaborative culture
• Analytical mindset to resolve issues in a variety of complex situations
• A team player who will implement initiatives effectively and motivate others to contribute
• Ability to support a cross-functional project team with varied disciplines
• Strong analytical & problem solving skills
• Ability to work independently and under pressure to manage deadlines
• Track record of success in delivering high quality work in a fast paced and dynamic environment

We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law

• Support with design & implementation of a QC process and controls framework to validate Client, Regulatory & Relationship data captured through the Onboarding process, to ensure system accuracy and adherence to policy and procedures
• QC review of all industry classification data including, but not limited to, NACE codes, External Ratings, GICS Sectors, NAICS, SIC.
• QC review of all client & relationship data captured during onboarding including Client Hierarchies, Client Types, Email Contacts, Client Owners, Country and Legal Entity information
• Drive ongoing client & regulatory data investigation & remediation projects
• Ensure ongoing Legal Entity Identifier (LEI) management to support reconciliation and remediation of Inactive. Lapsed & Retired LEI’s across our client base.
• Ensure consistency and accuracy of client & regulatory data across our internal systems.
• Support the design and implementation of Data Quality rules to ensure a continuous monitoring, remediation effort and reporting of our key data elements.
• Proactive in identifying/raising Data Quality issues/themes with data owners and manage remediation activities through process or technology change.
• Support Team lead to establish procedures and internal controls and ensure they are validated and run on the agreed frequency.
• Recommend improvements to internal operational/system processes and controls and work with the client onboarding team to implement improvements as required.
• Act as the Subject Matter Expert/Key Point of Contact for Regulatory and Client Data Quality Control activities and support requests for client data information and analysis as required.
• Maintain proficient knowledge of regulatory data requirement/changes and how this impacts our client data and downstream consumers.
• Respond to client data disputes through validation and system updates in golden source systems as appropriate
• Prepare and report MI showing QC metrics around data quality, remediation progress and overall progress of data quality improvements.
• Identifying opportunities for enhancing our end-to-end customer experience through data quality control improvements
• Supporting strategic projects to expand and enhance the Data Quality Control scope.
• Interact & communicate effectively at all levels and build strong collaborative working relationship on an ongoing basis with business and IT partners
• Manage Internal Front Office stakeholders to support data clean-up / validation exercises through collation & action of responses