associate brand manager, loyalty

at  Starbucks

NOW BREWING – ASSOCIATE BRAND MANAGER, LOYALTY! #TOBEAPARTNER

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

SUMMARY OF EXPERIENCE

• Strong preference for loyalty experience
• University degree in marketing, business, or related field
• Experience working in partnership with finance and data science preferred
• 2+ years of project management experience
• Experience working for or with a loyalty program preferred

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Solid business background and financial acumen, able to develop business cases with strong customer-centric focus backed up by data
• Analyzing business results and qualitative data to support strategies and process optimizations
• Project management skills; organized, extremely high attention to detail, able to manage multiple priorities and meet deadlines
• Ability to communicate and collaborate with a diverse set of stakeholders
• Must be comfortable presenting plans, results, and learnings
• Bilingualism considered an asset
• Ability to solve complex problems and take new perspective on existing solutions
• Proven ability to respond to and prioritize changing demands effectively in a fast-paced environment
• Ability to function effectively with ambiguity,to work both independently and as part of a team, andto positively contribute to the Starbucks culture by consistently living our missions and values
  Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include tuition reimbursement, health coverage with a variety of plans to choose from, and stock & savings programs like our Future Savings plan and Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.ca for details.

• Co-creating quarterly and annual plans to drive key loyalty metrics, including member engagement, retention, frequency, and lifetime value
• Development, implementation, and execution of loyalty campaigns, collaborating with cross-functional teams (marketing, legal, finance, creative agency, etc.)
• Partnering with data science team to analyze business and loyalty program trends, including deep dives into segment-level opportunities
• Collaborating with US and Canada teams to adapt North American campaigns for our market, including games and other member engagement activities
• Work back schedule creation, monitoring progress, and risk management
• Forecasting, measurement, and reporting the results of ongoing offer campaigns, games, member growth, channel performance and long-term business results
• Co-leading presentation development for leadership share outs
• Co-managing annual budget development, including ongoing budget management and financial forecast