Associate Business Analyst

at  Toll Group

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
Location: St Kilda Road, Melbourne (WFH 2 days per week)
Citizenship Requirement: Must be an Australian Citizen (for Baseline Security Clearance requirement)
We are hiring a dedicated Business Analyst to join our dynamic team at Toll, based on St Kilda Road, Melbourne. This is an exciting opportunity for an Entry to Mid-level professional to grow their career and make an impact within a global organisation.
The Opportunity:

As a Business Analyst, you will play a key role in our proprietary global relocation platform, MoveMaestro (Azure Cloud). Your day-to-day responsibilities will include:

• Addressing a range of Level 1-2 operational and technical queries via Zendesk related to the MoveMaestro application and providing analysis regarding these items to assist triaging and remediation.
• Providing periodic analysis and audits on the MoveMaestro application cloud operation (usage / cost / access)
• Facilitating small workshops (approximately 5-10 participants) including change board and release management meetings.
• Communicating effectively with Business SMEs and managing various stakeholder relationships.
• Involvement in release management activities, with time in lieu provided for after-hours work.

What You’ll Need to Succeed:

• Experience: 1 - 3 years in a similar role, with experience in documentation and requirement gathering.
• Skills: Excellent written and verbal communication and stakeholder management skills, data-driven with an analytical mindset, proficient in Microsoft Office.
• Education: Degree qualified in Computer Science, IT, or a related field is preferred.
• Other: Must be an Australian Citizen, with the eligibility to obtain a baseline security clearance.

Why Join Us?

• Career Growth: This role offers significant opportunities to advance your career within the broader IT team at Toll during an exciting time of transformation.
• Mentorship: Gain valuable experience and guidance from senior team members who are committed to your professional development.
• Impact: Be part of a team where you can make a real impact and contribute to meaningful projects.

If you are eager to advance your career and thrive in a collaborative environment, we want to hear from you. Apply now to join our team and be a part of Toll’s exciting journey!
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

• Addressing a range of Level 1-2 operational and technical queries via Zendesk related to the MoveMaestro application and providing analysis regarding these items to assist triaging and remediation.
• Providing periodic analysis and audits on the MoveMaestro application cloud operation (usage / cost / access)
• Facilitating small workshops (approximately 5-10 participants) including change board and release management meetings.
• Communicating effectively with Business SMEs and managing various stakeholder relationships.
• Involvement in release management activities, with time in lieu provided for after-hours work