Associate Business Systems Analyst, Operations

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

The e-Business team in Application Operations Support (AOS) provides operations and support services to ensure reliability of IT applications. Through innovation, continuous improvement, and collaboration, we strive to find new and better ways to bring value to Sun Life.
We are looking for a highly motivated talent to join our e-Business team. The successful candidate is a quick learner who has strong problem-solving skills and the ability to work independently in an agile environment. As a member of the team that supports Enterprise IT applications, responsibilities include coordination of client operational requests, debugging and problem solving, Database queries.

UNIQUE REQUIREMENTS:

• The candidate selected for this role is required to attain Canadian Reliability Security Clearance.
• To see if you are eligible for this clearance, please review the section 201 on the Federal Government site (https://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/pdcf-rsrp-eng.html)

• Provide day-to-day support for a wide variety of e-Business web applications
• Expediently triage all file issues encountered and perform or delegate analysis, remediation, and resolution
• Manage and triage incoming Service Requests to resolution
• Review and/or approve Change Management requests
• Manage all business user access to e-Business web applications and perform annual security reviews
• Chair business & technical partner meetings: schedule and set agendas
• Assist key business partner with vendor management
• Provide coordination and manage different levels of complexity as required
• Support team-specific Disaster Recovery Exercise preparation and execution
• Work with various Business areas and their IT partners to gather, document and manage requirements on baseline/operations issues, enhancements, and small projects by following current company development methodology.
• Facilitate communication between business and technology areas to address business issues.
• Ensure all written documentation is clear, understandable, audience-appropriate, and accurately captures key information
• Work with the team on process analysis and improvements
• Develop an understanding of clients, system(s) being managed as well as the business direction.
• Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork.