Associate Case Manager/Case Manager – Workforce Development (Part-Time)

at  El Paso County

THIS POSITION HAS AN ANTICIPATED WORK SCHEDULE OF MONDAY – FRIDAY, 9:00AM – 2:00PM, SUBJECT TO CHANGE. UNDER FLSA GUIDELINES, THIS POSITION IS NON-EXEMPT.

Please be advised this position may close on or after 07/25/2024 without advance notice, should we receive a sufficient number of qualified applications.
This position is responsible for case management of program participants, focusing on employment, upskilling, re-skilling, and self-sufficiency, which may include identifying and developing employment opportunities, training opportunities, and educational needs. Communicates to applicants and clients the purpose and expectations of the program. This position may be subject to grant funding. This position is part of the Case Manager – Workforce Development career progression series, which includes Associate Case Manager – Workforce Development and Case Manager – Workforce Development. An employee is eligible to advance to the next position within the series when the employee has met the criteria for advancement as notated within the job description and has received a recommendation from the Hiring Authority.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of applicable rules, regulations, and procedures. Knowledge of community assistance resources and agencies.
• High level of interpersonal skills and integrity to handle sensitive and confidential situations and information. Ability to provide excellent customer service.
• Proficient in Microsoft Office software: Word, Excel, PowerPoint, Outlook, etc.
• Ability to build strong working relationships, internal and external to the organization.
• Ability to remain sensitive to cultural diversity, race, gender, and other individual differences with customers.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to communicate and work effectively with co-workers, employees, clients, other agencies, and the public.
• Ability to handle complaints and disputes showing empathy and understanding to achieve resolution.
• Ability to use standard office equipment including computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.
• Three years of administrative or customer service experience .
• Associate’s degree in a related field may substitute for one year of the required experience.
• Bachelor’s degree in a related field may substitute for two years of the required experience.

Case Manager:

• Four years of administrative or customer service or experience.
• Associate’s degree in a related field may substitute for one year of the required experience.
• Bachelor’s degree in a related field may substitute for two years of the required experience.
• One year of workforce case management experience.

Preferred Education & Experience

• Workforce case management experience.

Licenses/Certificates

• Must possess and maintain a valid driver’s license.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Interviews applicants/clients and assists them in understanding and completing all required paperwork; assesses applicants for any employment barriers.
• Assists program clients in developing an Individualized Plan (IP), assessing, resolving, and removing any possible employment barriers. Advises clients on job development, training, and post-employment services. Monitors, evaluates, and tracks clients’ progress toward meeting IP requirements and goals. Utilizes case management techniques to ensure IP engagement, re-assessing and re-evaluating clients’ needs to move the client to a self-sufficiency status in a timely manner.
• Identifies required resources and develops an effective work plan; conferring with others as appropriate.
• Correctly and effectively documents work activities in program systems/databases.
• Cultivates relationships with community partners, encourages the use of the organization’s services and programs, and reinforces the organization’s position as a premier workforce training and development operation.
• Acquires and maintains a highly technical working knowledge of relevant laws, regulations, practices, theories, policies, standards, and protocols for applicable programs.
• Participates in special projects through committee involvement and program protocols.
• Prepares paperwork, data entry functions, and other processes in accordance with applicable rules, regulations, and policies; ensures accuracy and completion of case management duties in a timely manner.
• Monitors clients’ work activity engagement and imposes sanction process if required.
• May coordinate the process for applicants/clients to obtain assistance through community support services, childcare, and other resources.
• Based on assignment, verifies public assistance eligibility factors through home visits and record assessment, and determines eligibility for various services. Reviews client eligibility, calculates eligibility, and investigates for child support, social security, and unemployment payments; assists clients in completing necessary paperwork to obtain outside income through these agencies.
• Attends and participates in training and educational workshops.
• Performs other duties as required.

Case Manager:

• Based on assignment, verifies public assistance eligibility factors through home visits and record assessment, and determines eligibility for various services. Reviews client eligibility, calculates eligibility, and investigates for child support, social security, and unemployment payments; assists clients in completing necessary paperwork to obtain outside income through these agencies.

Supervision Exercised: This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area.
Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.