Associate, Chargeback & Refunds

at  Flutterwave

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.
The Role: Flutterwave is looking for a stellar associate to join our team and take on a multifaceted role in Chargeback and Refunds. The successful candidate will be responsible for processing chargebacks and refunds inquiries, and ensuring compliance with regulatory requirements. This role requires strong analytical skills, attention to detail, and the ability to make critical decisions under pressure.

REQUIRED COMPETENCY AND SKILLSET TO BE A WAVER:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 2-4 years of experience in chargeback processing, or a related field.
• High attention to detail, well organised and excellent analytical skills.
• Strong excel skills, ability to handle large amounts of data and to compile detailed reports.
• Ability to adapt to change quickly and multi-task.
• Client engagement experience
• Ability to work as part of a team and manage projects

Chargeback and Refunds Processing:

• Process and dispute chargebacks and refund inquiries to recover funds. Investigate chargebacks, communicate with external partners, and make critical decisions based on limited information.
• Track and provide statistics on chargebacks and refunds for the Finance Team.

Risk Management and Compliance:

• Enforce strong risk and operational controls to ensure satisfactory audit results
• Track and maintain fraud incident reports and related analyses.

Reporting and Communication:

• Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
• Communicate with payment processors/partners regarding external partner queries.

Data Management and Analysis:

• Compile figures from various databases to build the team’s monthly chargeback report.
• Validate chargeback reports using internal and external systems.

Collaboration and Support:

• Work closely with peers from Risk Unit, Finance Unit, and merchant business support to support accounting functionality related to Chargeback & Refunds.