Associate – Claims

at  McGill and Partners

About McGill
Complex placements in a rapidly changing market need true expertise combined with a fresh perspective. That is the driving force behind the creation of McGill and Partners, a new boutique specialist (re)insurance broker.
We believe that an open, aligned and progressive insurance market benefits everyone. Our role as brokers is to create specialist transactions to manage risk, while delivering economic flexibility and stability for our clients.
We deliver market defining risk solutions to a select group of clients. We are proud to be discerning. In the clients we work for, the partners we work with and the talent who drive us forward.
Purpose: The role will fully support Claims Advocates in providing high-quality claims services to clients and markets, ensuring that Key Client Outcomes are delivered to agreed service standards.

Responsibilities:

• Provide day to day claims support to Financial Lines team, ensuring that claims are handled effectively and commercially whilst seeking the best outcome for our clients.
• Dealing with all aspects of D&O, cyber, professional indemnity and M&A claims
• Monitoring and influencing key client outcomes relating to claims agreement and settlement
• Preparation of clear claims notifications to the market, both directly and through ECF
• Log and report accurate claims information, including claims trends
• Monitor, track and update ongoing claims
• Ensure sufficient detail/documentation is provided to validate policy coverage
• Act in the best interests of the client/integrity of the market
• Foster effective market relationships
• Coordinate interests of a variety of stakeholders, including client, insurers, lawyers and other representatives in order to effect best outcome for client
• Where appropriate, assist with wording reviews or thought leadership
• Identify key areas in the claims process where risk is identified and take mitigating actions to limit exposure to E&O
• Build strong networks internally with colleagues across the different specialties
• Carry out projects and other duties and tasks as may from time to time be required.
• Act in line with the McGill and Partners Strengths.
• Actively understand and comply with McGill and Partners regulatory, risk management framework and operational requirements.

Skills & Experience:

• 3-4 years Financial Lines claims experience (D&O, PI, cyber)
• In depth knowledge of ECF/CLASS/London market claims systems and processes
• Strong written and verbal communication skills
• Agility and aptitude to work in a fast evolving, regulated environment.
• Focussed on customer service and client relationships
• Enthusiastic team player with the ability to develop and manage relationships
• Planning, organisational skills and self-motivation – ability to adapt and prioritise own workload
• Attention to detail and ability to work across stakeholder groups.
• Diligence and ability to work to strict deadlines within a pressurised environment
• Technically able to learn new systems quickly and have a good understanding of Microsoft suite: Office, Word, Excel, PowerPoint, etc.

Culture & Conduct:

• Role model the Firm’s desired behaviours, values and culture.
• Ensure actions and behaviours are in line with the FCA Conduct Rules.

Additional Operational Responsibilities for Limited Timeframe:

• Provide day to day operational support to the Financial Lines Team, including ensuring that all client needs and requirements from an administrative perspective are handled in a timely, technically accurate and compliant manner
• Assist Client Advocates/Managers in the quality control of slips, endorsements and support in resolving and processing queries
• Monitor and seek agreement of slips and endorsements via the London Market’s electronic placing platform as well as White Space

McGill and Partners embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest possible pool of talent, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which maximises collaboration and empowers everyone at McGill and Partners to bring their whole selves to work.

Responsibilities:

• Provide day to day claims support to Financial Lines team, ensuring that claims are handled effectively and commercially whilst seeking the best outcome for our clients.
• Dealing with all aspects of D&O, cyber, professional indemnity and M&A claims
• Monitoring and influencing key client outcomes relating to claims agreement and settlement
• Preparation of clear claims notifications to the market, both directly and through ECF
• Log and report accurate claims information, including claims trends
• Monitor, track and update ongoing claims
• Ensure sufficient detail/documentation is provided to validate policy coverage
• Act in the best interests of the client/integrity of the market
• Foster effective market relationships
• Coordinate interests of a variety of stakeholders, including client, insurers, lawyers and other representatives in order to effect best outcome for client
• Where appropriate, assist with wording reviews or thought leadership
• Identify key areas in the claims process where risk is identified and take mitigating actions to limit exposure to E&O
• Build strong networks internally with colleagues across the different specialties
• Carry out projects and other duties and tasks as may from time to time be required.
• Act in line with the McGill and Partners Strengths.
• Actively understand and comply with McGill and Partners regulatory, risk management framework and operational requirements

Additional Operational Responsibilities for Limited Timeframe:

• Provide day to day operational support to the Financial Lines Team, including ensuring that all client needs and requirements from an administrative perspective are handled in a timely, technically accurate and compliant manner
• Assist Client Advocates/Managers in the quality control of slips, endorsements and support in resolving and processing queries
• Monitor and seek agreement of slips and endorsements via the London Market’s electronic placing platform as well as White Spac