Associate Client Director, Customer Success – Walmart Center of Excellence

at  NIELSENIQ

Company Description
Reference ID: REFID827219
Location: Hybrid but must be based in NW Arkansas area (Bentonville, Rogers, Fayetteville, Springdale) with the ability to work on-site in a client office 2-3 days a week
Job Description
As a Customer Success Insights leader on NIQ’s Walmart Center of Excellence, you are responsible for owning and growing NIQ’s engagement with our client’s by serving as a strategic consultant, thought leader, and insights-oriented business advisor. This includes driving timely outcomes and client value through data and analytics and managing client relationships to mutually beneficial outcomes which drive the overall customer experience and elevate NIQ’s performance. This role has deep knowledge of the retail industry in addition to the customer’s business and industry that enables you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model. Additionally, this role will be responsible for the growth and development of a team of analytic associates.
At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.

• Lead and develop a team of analytics associates
• Partner with customers to set objectives that drive business impact/maximum value
• Understand the industry and issues a customer is facing
• Build and maintain enduring relationships and deep expertise
• Understand client structure and organization to enable service strategy
• Leverage NielsenIQ solutions and apply industry knowledge
• Conduct issue-based analyses with clear insights and actionable recommendations
• Drive thought leadership with customers, leveraging NielsenIQ tools and assets
• Identify opportunities for increased partnership and elevate to sales partners
• Facilitate clear day-to-day communications with customers, demonstrate empathy
• Ensure on-time delivery of solutions to achieve forecasted revenue on time
• Ensure deliverables are outcome-focused and connected to business objectives
• Work with internal partners to ensure timely delivery of monthly data and reporting
  Qualifications

Are you a strong leader with a passion for driving client impact? Are you flexible and able to easily adapt to a dynamic work environment? Can you tell a story that captures the audience and brings them along your journey? Can you work collaboratively as part of a remote team within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution? Do you have a can-do attitude, maintaining positivity in challenging situations?

• College/University Undergraduate or Master’s Degree
• 7+ years of relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods
• Strong analytics & insights, with experience in revenue management (price & promotions), forecasting, and regression modeling
• Prior experience with NielsenIQ data (Retail Measurement, Panel), applications and platforms (Connect, AOD, CASE)
• Effective in senior-level communications, influencing & negotiation
• Mission-driven and passionate about serving a purpose
• Excellent awareness of market conditions and client business environment skills with a track record of predictability and consistency
• Highly proficient in Microsoft Office, experience with BI a plus (PowerBI, Tableau)

Additional Information
Describe your perks and culture