Associate, Client Support (1 yr. secondment) - Bilingual

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
As a result of our growth and success, we need a dynamic individual to join our diverse team. This position is for a CIBC Associate, Client Support (Opening Solutions Representative) to support our Mobile Mortgage Advisor channel. We require a dedicated, committed and energetic individual, with basic mortgage knowledge to assist the Mobile Mortgage Adviser sales channel in completing the mortgage applications. This is a 1 year secondment position with the opportunity of a permanent position.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

• Extracting data from documents, creating Mortgage Applications
• Ordering Credit Bureau reports with client’s consent to complete application
• Maintaining professional communication with Mortgage Advisors via email
• Assist Closing Solutions department during busy season in diary and packaging document tasks
• Amendments on Class for requests by Mortgage Advisors
• Maintaining tracker for accurate reporting
• You can effectively perform all work activities remotely

How you’ll succeed

Utilizing your mortgage knowledge, you will provide efficient support to Mortgage Advisers in completing the mortgage applications.

• Meet department and individual targets
• Mortgage or Realtor background
• Accurate data entry Excel skills
• Ability to prioritize tasks and good time management
• Meet department objectives by delivering the best client experience on each and every Mortgage file
• Regularly update knowledge of new products, policies, procedures and competition in order to meet client’s needs.

Who you are

• You will demonstrate extensive experience in the delivery and management of CIBC Mortgage products. You will have the ability to manage multiple calls and issues concurrently. You will have strong understanding of CIBC computer applications, including COINS/CLASS, Ecif, mMortgage and working knowledge of software packages commonly used at CIBC, i.e. Windows and Microsoft products (Word, Excel, Outlook).
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You’re fluent in French and English to support business operations outside of Quebec, Canada.

The business has identified a strong candidate for this position.
What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date
2025-09-01
Job Location
ON-81 Bay Street-Virtual
Employment Type
Temporary (Fixed Term)
Weekly Hours
37.5
Skills
COINS systems, Mortgages, Office Administratio

• Extracting data from documents, creating Mortgage Applications
• Ordering Credit Bureau reports with client’s consent to complete application
• Maintaining professional communication with Mortgage Advisors via email
• Assist Closing Solutions department during busy season in diary and packaging document tasks
• Amendments on Class for requests by Mortgage Advisors
• Maintaining tracker for accurate reporting
• You can effectively perform all work activities remotel