Associate Commercial Collections Representative

at  Wells Fargo

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ months of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Collections experience
• Banking or financial operations experience
• Customer service/Customer Care experience
• Excellent verbal, written, and interpersonal communication skills
• Experience delivering results in a fast-paced, deadline driven environment
• Sound analytical skills with high attention to detail and accuracy
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Sound organizational, multi-tasking, and prioritizing skills
• Solid problem-solving skills
• Intermediate Microsoft Office skills (Word, Excel and Outlook)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to interact with all levels of an organization
• Ability to influence and drive for results and process improvemen

Wells Fargo is seeking an Associate Commercial Collections Representative as part of Commercial Lending Operations division. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Maintain a high quality account portfolio through the maintenance, collections, restructuring, modification, refinancing, transferring and file updating on all leases, lease purchases, conditional sales contracts and promissory notes
• Disposition equipment through sales, renewal and release on all terminations
• Utilize a solid understanding of company policies, procedures and collection systems in performance of duties
• Receive direction from supervisors
• Make decisions and resolve issues to meet business objectives
• Interpret policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ months of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Collections experience
• Banking or financial operations experience
• Customer service/Customer Care experience
• Excellent verbal, written, and interpersonal communication skills
• Experience delivering results in a fast-paced, deadline driven environment
• Sound analytical skills with high attention to detail and accuracy
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Sound organizational, multi-tasking, and prioritizing skills
• Solid problem-solving skills
• Intermediate Microsoft Office skills (Word, Excel and Outlook)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to interact with all levels of an organization
• Ability to influence and drive for results and process improvement

Job Expectations:

• Candidates must be willing to work additional hours as needed

Locations:

• 801 Walnut St., Des Moines, IA
• 1150 W Washington St., Tempe AZ