Associate Content Designer

at  NHS England

NHS 111 online helps you find the right care for an urgent health problem. We are a multidisciplinary team of user researchers, designers, clinicians, developers and technical people working to agile principles. Our priorities are set by user needs and our aim is to develop a product that is accessible to all. 

We are looking for a Content Designer to join our award-winning team. You will gain experience working on a patient-facing product in an exciting and fast-paced environment

• Work as part of a multidisciplinary squad creating new features/improvements as set out by our roadmap
• Create clear, actionable content based on user need to NHS Service Manual standards
• Work with 111 online and NHS Pathways clinicians to ensure the triage is appropriate for unassisted, online users, including media where appropriate
• Be responsible for checking and updating content for new Pathways algorithm releases (4x per year) for 111 online
• Work closely with interaction designers and user researchers to design user journeys and flows based on user insight
• Iterate live content based on user feedback and data insight
• Attend and present crits within the design squad
• Advocate for user-focused content with internal and external stakeholders

Quality assure content throughout production to release
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
Making the NHS a great place to work, where our people can make a difference and achieve their potential.
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on the Government website .
See attached JD and Person Spec. in documents tab

Work as part of a multidisciplinary squad creating new features/improvements as set out by our roadmap

• Create clear, actionable content based on user need to NHS Service Manual standards
• Work with 111 online and NHS Pathways clinicians to ensure the triage is appropriate for unassisted, online users, including media where appropriate
• Be responsible for checking and updating content for new Pathways algorithm releases (4x per year) for 111 online
• Work closely with interaction designers and user researchers to design user journeys and flows based on user insight
• Iterate live content based on user feedback and data insight
• Attend and present crits within the design squad
• Advocate for user-focused content with internal and external stakeholders

Quality assure content throughout production to releas

Please refer the Job description for details