Associate Customer Service Specialist

at  SEKISUI Diagnostics LLC

SEKISUI Diagnostics, a leader in in vitro diagnostics, is seeking an experienced Customer Service Specialist to join our team! In this fast-paced role, you will work directly with our customers and internal teams to ensure the smooth delivery of our diagnostic products (e.g., Clinical Chemistry Reagents, Rapid Flu, Strep, COVID & Pregnancy Tests, etc.) to our customers. Our customer base includes retailers (OTC/eCommerce), distributors, end users (hospitals, labs), and B2B customers all over the world. We take pride in delivering excellent Customer Care! Your typical day may include:

• Processing all order types for all supported regions & sales channels
• Supporting strategic accounts & specialized orders, including using EDI portals
• Monitoring the coordination of shipments between departments
• Partnering with Sales & Marketing, Operations, & Technical staff to communicate and promptly resolve customer queries
• Participating in updating or creating processes to support continuous improvement & drive business growth

Who are you? You understand what great customer service means and provide exceptional support to your team and the customers you serve. You are tech-savvy and have experience working with ERP systems. Your excellent communication skills allow you to work well within your own and cross-functional teams, and your friendly, professional demeanor helps you build successful relationships within the company and with our customers. You are self-motivated, able to work independently, and a natural problem-solver who looks to make a difference in the lives of patients around the world. You have a love of learning and welcome the chance to be a part of the dynamic and evolving healthcare environment.

To be successful in this role, you will provide high-level support to our customers and manage orders to ensure our products get from our warehouse to theirs with no issues or delays. In addition, you:

• Are a strong communicator & supportive team player who values collaboration
• Are organized, work independently, and think outside the box
• Take pride in your work, valuing efficiency, accuracy, and satisfied customers
• Have at least two years of customer service experience; knowledge of the diagnostics or retail/eCommerce markets a plus!

ABOUT US

At SEKISUI Diagnostics, we help improve patient outcomes by doing what we’ve always done – focusing on innovating and developing highly accurate diagnostics tests, reagents, and systems. In recent years, social and consumer needs for medical care have been diversifying in line with dramatic transformations in the global medical environment. We will continue to embrace change and challenge new frontiers so that we can create unique, high-quality products and services that will leave our customers truly satisfied. With worldwide state-of-the-art manufacturing facilities and an international sales and distribution network, we are a solid partner for healthcare professionals, distributors, and manufacturers around the world. Our global capabilities allow us to meet the specific needs of our wide range of customers – and customize solutions at both a regional and product level.

SEKISUI Diagnostics, a leader in in vitro diagnostics, is seeking an experienced Customer Service Specialist to join our team! In this fast-paced role, you will work directly with our customers and internal teams to ensure the smooth delivery of our diagnostic products (e.g., Clinical Chemistry Reagents, Rapid Flu, Strep, COVID & Pregnancy Tests, etc.) to our customers. Our customer base includes retailers (OTC/eCommerce), distributors, end users (hospitals, labs), and B2B customers all over the world. We take pride in delivering excellent Customer Care! Your typical day may include:

• Processing all order types for all supported regions & sales channels
• Supporting strategic accounts & specialized orders, including using EDI portals
• Monitoring the coordination of shipments between departments
• Partnering with Sales & Marketing, Operations, & Technical staff to communicate and promptly resolve customer queries
• Participating in updating or creating processes to support continuous improvement & drive business growt

To be successful in this role, you will provide high-level support to our customers and manage orders to ensure our products get from our warehouse to theirs with no issues or delays. In addition, you:

• Are a strong communicator & supportive team player who values collaboration
• Are organized, work independently, and think outside the box
• Take pride in your work, valuing efficiency, accuracy, and satisfied customers
• Have at least two years of customer service experience; knowledge of the diagnostics or retail/eCommerce markets a plus