Associate Customer Success Executive

at  Thomson Reuters

ASSOCIATE CUSTOMER SUCCESS EXECUTIVE

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts? Are you motivated by uncapped commissions? If yes, we are looking for you.
Join our team and work with us on our expansion project in Mexico, driving renewal and upsell opportunities.

ABOUT THE ROLE:

In this opportunity as an Associate Customer Success Executive, you will:

• Closes renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.
• Identifies the best virtual channel for engagement with customers.
• Validates customer needs, shapes product plans, and drives sales to close.
• Supports in developing and executing territory growth strategies.
• Possesses core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close.
• Understands specific customer archetypes and needs which are most prevalent within the subsegment and territory.
• Focuses on driving retention and achieving renewal targets by engaging existing customers during the renewal window.
• Uses an automated and insight-driven Salesforce workflow to progress deals.
• Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for: existing ‘non-named’ account renewals and existing ‘non-named’ incremental sales (upsell)

You’re a fit for the role if your background includes:

• SaaS Experience
• Customer centric
• Capable to manage 200+ accounts
• 1 – 3 years of experience doing similar activities.
• Excellent verbal and written communication (Spanish & English)
• Strong interpersonal skills (personable and professional)
• Ability to conduct self in a professional manner
• Agile learners – Ability to learn something new
• Commitment to a schedule that coincides with the customer’s workday
• Intermediate computer skills and ability to navigate software programs such as Microsoft
• Experience in CRM preferred
• Motivated competitive with a positive attitude.
• Demonstrate the ability to rapidly learn new knowledge and acquire new skills
• Maintain stable performance under pressure (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others in the organization.
• Display determination, persistence, and patience and be resilient in the face of adversity