Associate Customer Success Manager , DACH Market - Berlin

at  Aircall

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Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
Based in Berlin we are looking for engaged and passionate Associate Customer Success Managers to work on the DACH Market.
About the team:
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

QUALIFICATIONS:

• Fluency in German is mandatory.
• Bilingual in English is required.
• Previous experience in a sales and/or CSM position is required.
• Comfortable managing several tasks and issues in a fast-paced environment.
• Experience in SaaS industry is mandatory.
• Passion for consistently providing excellent customer experience.
  Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
  Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
  We’re creating a place where great people trust one another and thrive together.
  People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

• Grow and nurture a portfolio of customers for the DACH market by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
• Maximise your portfolio’s expansion while minimising churn risks and contraction and impacts on customer satisfaction.
• Own and manage renewal activities to execute a timely and profitable contract renewal.
• Gather customer product feedback to help shape and define the product roadmap.
• Develop and automate our processes, practices & tools.
• Define and determine customers strategies focusing on client satisfaction and Aircall growth.