Associate Customer Support Specialist

at  Boeing

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is looking for a Associate Customer Support Specialist based out of Dallas, TX.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• 1+ years Customer support or customer service experience
• 1+ years experience with Supply Chain processes
• 1+ year experience with SAP or similar ERP systems highly preferred
• Ability to handle high pressure situations
• Experience with Excel, Access, or other database management
• Experience working in a fast-paced environment
• Experience communicating and collaborating directly with internal or external customers, peers, other employees, and all levels of leadership

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Proficient in Microsoft Office Tools
• 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment highly preferred
• Bachelor’s degree or higher
• Experience performing data analysis and troubleshooting
• Experience with ERP reporting systems (i.e. Spotfire, Tableau, etc)

TYPICAL EDUCATION/EXPERIENCE:

High school diploma or GED and typically 3 or more years’ related experience or an equivalent combination of education and experience.

• Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution
• Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders
• Manage and execute supplier management strategies to ensure on-time delivery
• Manage the approval of RFQs and proposals for individual
• Assists in the analysis of supplier and customer data regarding products and services to include repair capabilities, capacity, and performance
• Monitoring dashboards and/or reports out of Spotfire (and other reporting tools) and review/create reporting and/or analytics using Microsoft Excel and/or Smart Sheet tool
• Will work closely with leadership, program managers, supply chain, product line team and other key stake holders to support OTD objectives
• Be able to communicate and present clear & effectively. Complete tasks with little to no supervision
  This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future.