Associate Data Scientist

at  Manulife

THE OPPORTUNITY

Manulife’s bold ambition is to become a digital, customer leader. As part of this ambition, we have made a significant investment in Advanced Analytics and AI capabilities. The goal of the Group Advanced Analytics & AI team is to research, build, and deliver innovative capabilities to better support our external customers as well as provide actionable insights to our internal corporate partners.
As an Associate Data Scientist, you will play a key role in achieving this ambitious mission. The successful candidate will bring their strong communication skills, innovation, an attitude for critical thinking, strategic and functional expertise, demonstrated through data management and analytics to drive success across multiple corporate functions such as Digital Marketing, Human Resources, Procurement, Corporate Real Estate, IT Operations and Strategic Portfolio Optimization.

• Develop and manage AI and Analytics driven projects that span the breadth of Group Functions (Corporate Functions) with high impact on expense efficiency, operational insights, workforce retention, business profitability, client retention and customer satisfaction
• Consult with internal business leaders and bring analytics driven insights to solve business challenges
• Develop and implement analytics enabled solutions to improve customer experience, drive customer engagement, and increase customer value.
• Work with Group Functions’ Business Stakeholders, Business Operations and IT teams to bring your ideas to production and bring real change in customer experience
• Review and analyze existing processes to identify customer opportunities. Work with large amounts of call center, web and other data sources to build multidisciplinary view of customer journey
• Innovate and find creative ways to source customer data to support modeling efforts, applying structured and unstructured data using Big Data technologies and NLP
• Calculate model impact/return on investment and communicate value analysis to partnersPeer review other Data Scientists’ work and participate in model and code reviews