Associate Data Scientist

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

• Develop and manage AI and Analytics driven projects that span the breadth of Group Functions (Corporate Functions) with high impact on expense efficiency, operational insights, workforce retention, business profitability, client retention and customer satisfaction
• Consult with internal business leaders and bring analytics driven insights to solve business challenges
• Develop and implement analytics enabled solutions to improve customer experience, drive customer engagement, and increase customer value.
• Work with Group Functions’ Business Stakeholders, Business Operations and IT teams to bring your ideas to production and bring real change in customer experience
• Review and analyze existing processes to identify customer opportunities. Work with large amounts of call center, web and other data sources to build multidisciplinary view of customer journey
• Innovate and find creative ways to source customer data to support modeling efforts, applying structured and unstructured data using Big Data technologies and NLP
• Calculate model impact/return on investment and communicate value analysis to partnersPeer review other Data Scientists’ work and participate in model and code reviews