Introduction
Joining the IBM Technology Expert Labs teams means you’ll have a career delivering world-class
services for our clients. As the ultimate expert in IBM products, you’ll bring together all the
necessary technology and services to help customers solve their most challenging problems.
Working in IBM Technology Expert Labs means accelerating the time to value confidently and
ensuring speed and insight while our clients focus on what they do best running and growing their
business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact,
while advancing your career. Our culture is collaborative and experiential. As part of a team, you will
be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you
apply passion to work that will positively impact the world around us.
Your Role and Responsibilities
As a Delivery Consultant, you will learn and experience how we apply technical expertise to ensure world-class delivery using consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, you will be client-focused, courageous, pragmatic, and technical to optimize and trailblaze new solutions that address real business challenges.

To help achieve this win-win outcome, a ‘day-in-the-life’ of this role may include, but not be limited to…

• Developing Solutions to Reach True Business Value: Understanding clients’ main challenges and developing solutions that help them reach true business value by working through the phases of design, development integration, implementation, migration and product support with a sense of urgency.
• Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
• Self-Motivated Problem Solving: Demonstrating a natural bias towards self-motivation, curiosity, and initiative in addition to navigating data and people to find answers and present solutions.
• Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Good solution design, implementation, testing and support skills

• Familiar with Requirements Analysis, Design, Implementation, Validation/Testing, Go-live, Post go-live assistance
• Familiar with Agile delivery practices and tools
• Able to work independently as an SME, or under the guidance of Architect/Lead or IBM SME if assigned
• Perform Install and Config, Environment setup, apply ifixes and patches
• Engage Product Support/Engineering for raising and resolving product issues
• Optional: Experience with Upgrades and Migrations, Solution Assessments, Health Checks, Onboarding, Performance Testing and Tuning, Capacity Planning, Training etc

Strong Technology Expertise

• Programming: Java, XML, XSLT, XPath, JSON, JavaScript, Python
• Operating Systems: Linux/RHEL, Unix, Windows & Scripting. Optional: z/OS
• Databases: DB2, SQL Server, Oracle
• Familiarity with Cloud deployments: AWS/Azure/GCP/OCI/IBM Cloud + Containerization (Docker/Kubernetes). Optional: Red Hat OpenShift Container Platform
• Familiarity with: DevOps and CI/CD
• Optional: Artificial Intelligence (AI), Machine Learning (ML), Microservices, Design Thinking
• Optional: Open source frameworks/technologies: Cassandra, Kafka, MongoDB, Node.js, Spring Boot etc

General Consulting skills

• Excellent analytical, problem solving, articulation, client-handling skills

• Good communication skills - being proactive about weekly status, update on issues or defects or any communication or documentation that is required

• Prepare and provide client presentations including demos as per project requirement

• Possess innovative mindset. Keen to explore, learn new things and share/apply them to solve problems
• Works well with team. Share knowledge with the team and mentor juniors

Required Technical and Professional Expertise

• 2 to 4 years of strong, hands-on solution implementation experience with:
• IBM Sterling B2B Integrator (B2BI),
• IBM Sterling File Gateway (SFG),
• IBM Sterling Secure Proxy (SSP),
• IBM Sterling External Authentication Server (SEAS),
• IBM Sterling Control Center (ICC),
• IBM Sterling Partner Engagement Manager (PEM)

Preferred Technical and Professional Expertise

• IBM Sterling Connect:Direct (CD),
• IBM Sterling Global Mailbox (GM),
• IBM Sterling Control Center Director (CCD),
• IBM Transformation Extender/Advanced (ITX)

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementMust have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

• Developing Solutions to Reach True Business Value: Understanding clients’ main challenges and developing solutions that help them reach true business value by working through the phases of design, development integration, implementation, migration and product support with a sense of urgency.
• Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
• Self-Motivated Problem Solving: Demonstrating a natural bias towards self-motivation, curiosity, and initiative in addition to navigating data and people to find answers and present solutions.
• Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team