Associate, Digital Review Team Senior Analyst - Santa Ana, Costa Rica

at  Western Union

ASSOCIATE, DIGITAL REVIEW TEAM SENIOR ANALYST - SANTA ANA, COSTA RICA

Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Senior Analyst French Speaker.

WESTERN UNION POWERS YOUR PURSUIT.

We are looking for someone who would be part of the Digital Review Team as an Associate, Digital Review Team Senior Analyst French Speaker responsible for analyzing digital transactions in Western Union.

ROLE RESPONSIBILITIES

• Analyze digital transactions to make sure that no fraudulent activity is involved.
• Communicate with Western Union customers as needed (incoming and outbound calls) to verify details regarding specific money transfers and ask them for required documentation as needed ensuring that Compliance regulations are met .
• esolve problems and make high level decisions that impact customer’s experience.
• After completing our training program, you will successfully identify and prevent financial fraud, money laundering, and/or terrorist finance.
• Handle high level projects based on business needs aligned to the corporate strategy.

ROLE REQUIREMENTS

• Minimum of 1 year’s experience in Risk/Fraud/Anti-money Laundering Departments.
• For such a detail-oriented role we need you to be a self-motivated team player who is focused on giving the highest level of customer service via phone, have strong analytical skills and very attentive to detail.
• Proactive, independent individual with the ability to focus on the task at hand.
• We require you to be fluent in English, written and verbal (81% - B2+).
• Strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team.
• Be able to work on weekends (if needed).
• Ability to work under pressure and team player.
• Intermediate skills in Microsoft Excel required.