ASSOCIATE DIRECTOR/ADMISSIONS & FINANCIAL AID/CMED

at  Central Michigan University

The Associate Director of Admissions and Financial Aid for the College of Medicine (CMED) supports the Director of Admissions in managing the office to ensure admissions and recruitment goals are implemented and achieved through strong leadership, coordination, and delivery of excellent customer services to all constituents including, students, faculty, and staff. The Associate Director manages extensive recruitment activities including travel in accordance with the recruitment plan for CMED. The Associate Director must be familiar with all aspects of the campus community, make independent decisions, and operate with a high level of autonomy. This position also requires the coordination of student financial service activities upon direction from the Sr. Assoc. Director of Financial Aid. The Associate Director functions under the general supervision of the Director of Admissions for CMED and works in cooperation with appropriate university offices and within existing university policies, procedures, and practices.

REQUIRED QUALIFICATIONS

Bachelor’s degree preferably in education, business, public administration, or a related field.
Three years of relevant experience in a field related to customer service, sales, marketing, or social services.
Demonstrated understanding of marketing.
Excellent organizational skills with the ability to multi-task and set priorities.
Excellent written and verbal communication skills.
Strong interpersonal skills with an emphasis on customer service.
Strong computer skills including word processing and database experience.
Ability to learn new computer programs.
Demonstrated high professional and ethical standards, and the ability to handle confidential or sensitive information.
Ability to work a flexible schedule.
Ability to initiate and independently plan, organize, coordinate, and perform work in various situations with multiple demands.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

PREFERRED QUALIFICATIONS

Master’s degree.
Experience in enrollment management, recruitment management, or admissions management in a higher education setting.
Experience in transcript evaluation.
Experience with minority and other diversity related recruitment.
Experience in medical school admissions.
Familiarity with pre-medical course requirements.
Knowledge of a holistic admissions process and the Multi-Mini Interview (MMI) technique.

Manages the recruitment of qualified prospective applicants for admissions and matriculation in accordance with CMU and CMED policy.
Serves as an integral member of the Admissions leadership team for CMED.
Participates in the development of strategic plans and policies that support the mission, goals, and objectives of the office of student affairs.
Gathers, analyzes, and reports data related to recruitment programming and its effectiveness of student/family satisfaction.
Processes and manages applications for admissions to CMED.
Manages data and provides statistical information on inquiries, applicants, and enrolled students for LCME and annual reporting.
Fulfills responsibilities of the Director of Admissions in their absence for committee meetings.
Develops and implements a marketing and recruitment plan that assists CMED in successfully achieving its educational mission and recruitment/enrollment goals.
Orcestrates recruiting activities directly related to targeted groups as outlined in the recruitment plan, or as otherwise assigned.
Travels throughout Michigan and select out-of-state locations as required.
Presents trainings across campus to assist academic advisors in understanding the medical school admissions process.
Directs all aspects of CMED Interview Days; invitations, online software set-up, volunteer coordination/training, compilation/analysis of results, reporting, and presentations.
Coordinates the CMED second look day.
Represents CMED in a variety of recruitment and marketing activities including, but not limited to, education fairs and business meetings.
Assists the Director of Admissions in developing and implementing targeted student outreach.
Develops, evaluates, and promotes quality customer service initiatives to all constituents including students, faculty, and other support departments.
Responds to inquiry phone calls and e-mails in a reasonable time frame.
Manages all aspects of the Dean’s Ambassador Program to include recruitment, training, and scheduling.
Responsible for the Road to Matriculation Series including recruitment of speakers, advertising/announcements, and evaluation.
Identifies quality students for consideration by the Admissions Committee to support the mission of CMED through the professional evaluation of a student’s academic credentials and other relevant factors.
Exercises professional judgment and initiative to make recommendations for process improvement within CMED’s Office of Admissions.
Assists in the coordination of student financial service activities and shares the responsibility of continual establishment of operational policies and procedures, as well as the development and implementation of processes as needed to improve services.
Assists with giving financial aid presentations as well as professional development opportunities for medical students.
Assists students with applications for additional resources, generally private scholarships.
Works with outside agencies and organizations to promote scholarships for the MD students.
Certifies and disseminates required costs associated with enrollment at the College for purposes of acquisition of additional funds for students from outside organizations, such as HPSP and other scholarships.
Serves on CMED’s Scholarship Committee to determine awarding parameters of gift aid for best use of resources to attract diverse and exceptional students.
Establishes and maintains effective working relationships with others.
Ensures the effective daily operation of services including application and transcript evaluation, use of AMP, CRM, SAP, and Pro-SAM, and other admissions programs.
Performs other duties as assigned.