Associate Director, Community Services

at  City of Thorold

EDUCATION/EXPERIENCE

University Degree or diploma in Recreational Management, Business Administration or related
field
A minimum of 8 years of progressive experience in municipal recreation planning, events planning,
community development and customer service
Leadership experience managing in a unionized environment
Certified Park and Recreation Professional (CPRP) or Certified Park and Recreation Executive
(CPRE) is preferred
Excellent interpersonal, project/time management, analytical, communication, presentation,
problem-solving, facilitation, negotiation, and staff leadership and supervisory skills
Thorough knowledge of municipal operations including planning, budgeting and scheduling
Ability to think and act strategically in a political and corporate services environment
Ability to motivate staff teams and foster strong working relationship with community stakeholders

CONDITIONS OF EMPLOYMENT

Required to work under the direction of the Director of Public Works and Community Services with
considerable independence of action. Required to work in an office environment and carry out site
inspections when required. Mental and visual concentration are required
The above statement reflects the principal functions and duties as required for proper evaluation of the job. Other
related duties can only be considered part of the job if they directly relate to the primary function contained
herein. A detailed job description can be found at www.thorold.ca/jobs
Location: Municipal Operations Centre
Rate of pay: $123,471.00 - $144,010.00 annually
Position Type: Full time, permanent position
Hours of Work: Monday to Friday, 7:30 am – 4:00pm (40 hours per week)
Interested candidates are invited to submit their detailed resume and cover letter to the Human Resources
department, via hr@thorold.ca no later than Sunday September 1, 2024. Please indicate the position you are
applying to in the email subject line. Only those applicants selected for an interview will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, the
City accommodates the individual needs of all applicants with disabilities throughout the recruitment, selection
and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process,
please inform staff of the nature of any accommodation(s) that you may require.
Information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy
Act and will be used for employment assessment purposes

Assist the Director in overseeing the day-to-day functioning of the Community Services division,
including managing budgets, coordinating projects and activities, and ensuring that the
organization is running efficiently and effectively
Working with the Director for making important decisions that affect the organization, such as
allocating resources or determining the best course of action to achieve goals and objectives
Ensure that all maintenance and operations adhere to Municipal, Regional, Provincial and Federal
regulations, Safety, Environmental and industry standards
Prepare and present reports and by-laws for the Community Services division to Senior
Management and City Council on initiatives, performance, projects, and budget status.
Make recommendations to the Director of Public Works and Community Services on departmental
policies, projects, plans, budgets, activities and performance management as it relates to the
services delivered by the division and long term sustainability and growth
In conjunction with the Director, institutes quality assurance and continuous improvement
practices. Regularly reviews and evaluates administrative and service delivery processes within
areas supervised and on community services processes and systems with a view to ensuring
practices are coordinated between departments, appropriate stakeholder consultation occurs, and
that practices are innovative/contemporary, meet the needs of the Municipality, and reflect
customer service excellence and value
Assist in overseeing the multi-year Capital and Operating budgets for the Community Services
Division ensuring support of Council’s objectives, financial transparency and accountability,
monitoring budget adherence, identifying and explaining variances, and financial reporting is
effectively managed in compliance with corporate financial policies.
Contribute to the development of the corporate budget to achieve an optimal balance between
cost and level of service
Seek innovative ways to deal with financial restraint and to achieve operational efficiencies
Responsible for ensuring division budget is adhered to
Provide leadership to the Community Services division to ensure that the management and
delivery of services align through the establishment and harmonization of goals and priorities.
Provide leadership to staff for the development of programs, policies and procedures for services
delivered by the division
Recruit, train, coach, mentor and manage a team of skilled professionals and laborers to ensure a
skilled workforce capable of executing division functions effectively
Provide divisional leadership in labour/management matters pertaining to union and non-union
business including performance management, grievance procedures, discipline and hiring, as
required
Evaluate direct reports and determine their capabilities in order to ensure appropriate development
plans are put into place; guides and develops people through performance management, career
planning, coaching and development; deals effectively with non-performance
Respond to inquiries from and/or liaises with residents, internal departments, other government/
agencies, elected officials, user groups and special interest groups
Implement the Parks, Trails and Recreation Master plan, Cemetery Service Delivery Review, and
Asset Management plan in accordance with the City’s strategic and operational plans
Ensure staff are acting in compliance with applicable provincial and federal legislations i.e.
WHMIS; Occupational Health & Safety standards and practices, Accessibility for Ontarians with
Disabilities Act (AODA), Bereavement Authority of Ontario (BAO)
Monitor and follow-up on complaints received, taking remedial action where necessary
Work with the Director to monitor activities and agreements with service partners affiliated with the
Municipality to promote and protect the Municipality’s financial and other interests in these
organizations; undertakes representative and/or inter-governmental/board/agency relations
activities to foster cooperative working relationships, provide assistance/guidance/resources, and
influence decision-making where appropriate
Make recommendations to the Director on the hiring of consultants, auditors and/or other external
resources to assist with/undertake major projects/studies related to the portfolio; prepares RFP
Terms of Reference and evaluates bids; monitors consultants’ work and administers the
agreements in accordance with policies/procedures
Collaborate with other departments for the purpose of driving service delivery consistency,
resource sharing and continuous improvement
Undertake special projects and performs other duties as assigned by the Director of Public Works
and Community Services
Attend various Committee/Council, and Public meetings as required and acts on behalf of the
Director in their absence
Other duties as assigned