Associate Director of Donor Experience

at  University College London

ABOUT US

Since our founding, we have always done things differently. Our diverse and global community of world-class academics, staff, students and alumni have the freedom and courage to challenge, question and think differently. We continuously break boundaries and develop solutions to real world problems.
In 2020, we closed one of the most successful fundraising campaigns in the UK’s higher education sector, which raised £624M and galvanised our community. We have undertaken a strategic review of our programmes and have started to design a roadmap for what’s next.
Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.

ABOUT THE ROLE

As the Associate Director of Donor Experience, you will design and deliver a gold-standard donor experience which focuses on donors/supporters recognition, retention and uplift, and which is fit for donors who have given at transformational levels. Your and your team’s work will not only be integral to the growth of a culture of philanthropy at UCL, but it will also be responsible for the launch events for our biggest ever fundraising and engagement campaign in 2026.
We prioritise work-life balance and offer agile working and flexibility around working hours. Therefore, we are happy to consider applications to work on a part-time, flexible and job share basis wherever possible (minimum 0.8 FTE – equivalent of 4 days per week, stated salary to be pro-rata). This role is eligible for hybrid working.
If you’re interested in hearing more, please contact our recruitment partner at Richmond Associates on +44 (0)20 3617 9240 or you can download further details from their website https://richmond-associates.com/job/associate-director-of-donor-experience.
Please use the attach cover letter upload option to tell us how you meet the essential and desirable criteria in the person specification.
For more information about UCL Advancement, please visit: www.ucl.ac.uk/giving

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insuranc