Associate Director of Enterprise Service Management

at  Digital Health and Care Wales

There will be four key components to this role Driving the provision ofexcellent operationalservice to DHCW staff,customers andstakeholders Leadingthe DHCWEnterprise Service Managementpractice, supporting theproduct-centricoperating model andDevOps practice Driving the adoption ofintegrated servicemanagement tooling,workflows andprocesses, with a focuson efficiency andautomation Improvingenterpriseservice delivery qualitywhile integrating andimproving thesuccessfulimplementation ofchanges across DHCW This role will work closely with the AD of Digital Delivery to combine Developing the Digital Service Management vision, strategy and roadmap (guided by IT strategy and architecture roadmaps) and in line with the Product Model Organisation transformation Developing and embedding a culture and practice of transformational change; change management, continual improvement, and benefits realisation across DHCW Developing and communicating a clear vision for the application of technology across the organisation and the key role it must play in delivering transformational change, improving service performance and patient safety As a member of the Operations Directorate Senior Leadership Team, contribute to a continuous review of the services delivered by the Directorate and ensure that anticipated service benefits are tracked and realised and support the Boards Transformational Change Programme

Please refer the Job description for details