Associate Education Consultant

at  Medcerts

Job Description
The overall responsibility of an Associate Education Consultant with MedCerts is to recruit prospective students to enroll in the right MedCerts program. Customer service and professionalism throughout the process is a must and will be monitored by leadership.
We are looking for someone that wants to work alongside amazing people while creating great products and experiences that make a difference in lives of thousands of adult-learners each year. MedCerts promotes a culture of accountability, integrity, and collaboration where our team members have an opportunity to develop and grow professionally.

REQUIRED QUALIFICATIONS

• Experience with Microsoft Office software (Word, Outlook, Excel, PowerPoint)
• Professional communication skills.
• At least 2 years of experience in sales or admissions is required.
• BA/BS degree or equivalent experience
• Inside Phone Sales Experience- Minimum 2 years High Volume
• Experience with CRM software required (Salesforce preferred)
• Proficient in technology applications used within the organization including but not limited to Microsoft Suite, Salesforce, Google Suite, Internet & Search

ESSENTIAL FUNCTIONS

• Meet and exceed monthly, quarterly, and annual recruitment goals.
• Provide excellent customer service to all current and potential students.
• Obtain expert product knowledge in all MedCerts educational courses and programs.
• Responsible for three or more hours of student talk time per day.
• When three or more hours of student talk time per day is not met, Educational Consultants are responsible for making 75+ outbound calls per day

GENERAL DUTIES AND RESPONSIBILITIES

• Continually prospect new students using MedCerts’ ISDC dialing system, text messaging and email.
• Follow up with prospective students for training application and approval forms.
• Develop and maintain referral partnerships with current and former students. One enrollment per month from a referral source.
• Provide prompt follow-up on all incoming leads. Within business hours the expectation is 5 minutes or less.
• Responsible for understanding and discussing how the student will pay for our program. Ex: MyCAA, WIOA and or Self-Pay
• Utilize Salesforce to manage a successful pipeline of prospective students.
• Maintain complete Salesforce records. Add notes for every interaction with our students and properly status students within the sales cycle.