Associate Engineer - Mobile, AL

at  General Informatics

The position of Associate Engineer offers support to many business technology products and services. Support may be with hardware, such as desktop computers, printers, scanners or handheld devices or it may be with software programs. The Associate Engineer will generally track all instances of support by creating IT tickets using ticket-tracking software.

PREFERRED SKILLS AND QUALIFICATIONS

• Must be strong in Communication Skills
• Must have a working knowledge of Office365
• Must have a working knowledge of Active Directory and Windows Server infrastructures
• Must have a working knowledge and skillset to troubleshoot LAN environments
• Must be able to diagnose problems remotely
• At least 1 year experience working on a help desk or experience at an MSP
• Requires a customer service mindset and professionalism throughout all interactions
• A+, Network+, Security+, CCNA, and Microsoft certifications are not required, but highly desirable
  The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
  If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
  EOE, including disability/veteran

• Work across multiple IT environments
• Proficient in Microsoft Desktop OS’
• Setup of new laptops/PCs and install/upgrade of standard software applications
• Provide level 1 Help Desk support to clients
• Install new software releases, system upgrades, patches, etc.
• Willing to be in on-call rotation with all other engineers
• Work directly with Sales to work on complex design for customer presentations
• Work directly with vendors to support line-of-business applications