Associate Field Service Representative (Victoria)

at  Stryker

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Work Flexibility: Field-based
Service Area: Victoria, BC
Shift: Monday – Friday, varying hours dependent upon customer needs
Travel percentage: 50%
Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!
Who We Want:
Dedicated achievers. People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.
Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvements across the business.

The Associate Field Service Representative conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. In this role, you will troubleshoot problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution. Additionally, you will assess product needs in accordance with customer specifications and act as local on-site representative to the customer’s organization.

Additional responsibilities may require you to:

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
• Adhere to account protocols.
• Complete fault isolation and maintenance of equipment at account locations.
• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up.
• Provide post sale in-servicing on equipment operation and maintenance.
• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
• Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers.
• Maintain an accurate inventory of Stryker equipment and parts.
• Travel up to 50% of the time to any other Province or Territory within Canada for Field Service calls, or customer training or daily backfill of other technical duties.