Associate Field Service Technician - Chattanooga, TN - Patient Transport

at  Stryker

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.

WHAT YOU NEED: OUR REQUIREMENTS

• High School diploma required
• Must be 21 years of age and possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
• Basic electronic and mechanical aptitude
• Willingness and ability to work an extended work week including nights and weekends at times

PHYSICAL REQUIREMENTS

• Must move, set up and demonstrate equipment weighing up to 75 pounds
• Must reach, push, or pull in order to accomplish job duties
• Will involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate
• Must have coordination of the eye, hand and foot movement with an ability to grasp by hand
• May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products

COGNITIVE REQUIREMENTS

• Ability to follow and explain detailed instruction, operation manuals, troubleshooting and inspection procedures
• Must have visual and auditory discrimination / memory, reading ability and memory retention
• Diagnose issues and systematically solve problems
• Strong interpersonal communication skills specifically relating to customer interactions, stress management and conflict management
• Exercise discretion and independence when applying professional expertise
• Must be able to possess written and oral communication, including talking in group meeting settings
• Must be able to work with autonomy, managing time and seeing tasks through to completion with minimal supervision
• Must have the ability to prioritize work and keep detailed and accurate records
• Must possess unwavering ethics & integrity in a competitive and demanding work environment

• As an Associate Field Service Representative, you are responsible for supporting a service territory and for the repair and delivery of equipment
• You will perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
• With great attention to detail, you will utilize computer software to complete documentation, order parts, reference training materials, and more
• You will present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
• While working mostly independently, you will also engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
• You are expected to adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.